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Good Morning Everyone. I have a user that wants to forward his calls off net via his SAC button. Heads up, I'm a Nortel guy trying to figure to figure this out :) I created a Vector/VDN and new Cover path. Assigned the VDN to Point 1 in the cover path. All calls will follow the cover...

Greetings Avaya Guru's I need your help, but I'm going to provide some backstory, so bear with me. I'm an old Nortel guy who has recently upgraded an 81C to a Rls.7 Avaya. I run a multitenant environment. I've got multiple announcements for multiple tenants, on the VAL board. That's all...

Hello, I'm reaching out to the group for any feedback regarding the Equinox platform. We've spent 13 months, and North of 6 digits, trying to get this thing off the ground. My last month was with Avaya CAP (Critical Account Program). They aggressively worked with us, providing access to Teir...

Greetings, I'm in need of deploying some small handsets in non critical areas. All our stations are 9611's and all SIP. We are on 7.0. I looked at the "profiles/templates" in SMGR and it only shows 1603 Default CM. Does that mean it can only work as H-323? Also, it looks like I need...

Greetings, Can someone please help point me in the right direction. I'm not real experienced in this new fangled VOIP stuff :). I'm trying to do a trace on my SBC. I can SSH to it, but I don't know what creds it's looking for. It doesn't like the one I use for the "browser" access. I've...

Greetings, I am new to Avaya, formally Nortel. I have 6.3 system, with 9611G SIP stations. No ACD/Hunt group, just answering DID calls. Rolling out Plantronics 530 Headsets. I've looked at the threads and it seems all I need to do is turn on "manual answer". I'm looking for call control...

Hello Team, It's been awhile, and I need your assistance. I have an 81C, 5.5 running, 2 spans, Loop 3 DCH 4 as Primary and Loop 2 DCH 0 as Bkup. I am consolidating these two into 1 span The DDB showed 2 as a primary reference and 3 as the secondary reference. I changed the secondary...

Hello Nortel Gurus, I am replacing 2 TDM PRI's, loops 2 and 3, with one VPRI (voip) on an 81C/ 5.5. They are the Primary and Secondary references for 12 other spans in the switch, along with a remote Option 11, that is slaved to the 81 for all trunking. I've heard that VOIP trunks need no...

Good Morning Team, I'm in need of your expertise. I'm a Nortel guy in an Avaya world. I have a 3 carrier full blown Merlin Legend that went "South". The first/Main carrier is the issue. Something happened and it no longer has power. I have a spare system that I use for parts. I have...

Greetings, I am looking for suggestions to replace 6 2250 consoles. I have started to migrate stations over to our new Aura platform. I'm interested in a PC application. Any suggestions either way would be very much appreciated. Thank you in advance.

Hello Messaging Guru's, I have introduced 5 digit extensions into my system. My existing mailbox DN's are 4. Can I mix the two? And where would I change the length at? AAM 6.3

Greetings, I am working with a Partner setting up 24 remote SIP workers off my CM 6.3. I'm assuming the default login is the extension and pass-123456. My question is do they stay logged in or registered, all the time, or is it necessary/mandatory to "logoff" at the end off the business day.

Greetings, I'm a Nortel guy in an Avaya world. I am starting to transition my CS1K to Avaya. I have a handful of stations that I/Partner have moved to SIP endpoints. I have my CIO who wants to forward his station to his Cell. He's an Android user, so I have a ticket opened with TAC...

Greetings, I'm migrating from an Octel 300 to AAM 6.3. Users could tell callers to dial XXXX for help as they listened to the greeting, besides the "0" out option. I cant seem to do this in AAM. I see there is the "0" option. Is this the only place to do this? Thank you all in advance.

Greetings, We have launched AAM 6.3 with Exchange 2013 store to replace our Octel. I can do the "look-up" feature to add users but was hoping to find a way to bulk import the AD clients into AAM. Ken Means has mentioned Provision and 2nd Nature software. I was wondering if there were any...

Hello, We have recently installed AAM 6.3. We are beta testing before we roll it out to everyone. We are using an Exchange (2010) store. The issue I am having is the only two features that work on the "add ins" is play on PC, and user preferences. The others , play on phone, voice reply...

Newbie Disclaimer!!! Can anyone help me upload MB's via excel to AAM 6.3. It's a new install and I'm on a steep learning curve. Thanks in advance. Buthead

Greetings, Let me start by saying I no nothing about AAM. Our current VM is Octel Serenade. 1992, old yet "bulletproof". We have two buildings with two Options that all share the Octel. One AC, one NXX, and a lot of DID's. The AAM is up and running with my "test group". Before I build...

Hello team, I've been reading some of the threads regarding upgrades. Here's my "tale of woe". Option 81 at 5.5. 600 analog and 600 digital. 20-30 IP sets. Octel Serenade VM.(old but bulletproof). I would like to upgrade to Aura messaging and 7.6. Then in the near future change out 12...

Greetings I am receiving a copius amount of ERR 080's. The TN's are all in the same loop and shelf. The phones have not been moved, changed or swapped. I have run all the tests that I'm familiar with in LD 34 and 45 without success. Users say they can't complete calls correctly, buttons...