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Where in programming do you set up a CAP as an ''Enhanced'' CAP?

Inconsistently, we have had users whos Message Waiting Lights won't come on any longer. These users all use Desktop Messaging, but some others work fine and display in both places. Any suggestions to have both work again? Thanks, G-

It appears there is a well documented problem when a BCM joins a Windows 2K domain and then the Unfied Manager is locked out for the ee_admin and other passwords. After tons of research, trial and error, call in an expert who attempted to get help from Nortel, I finially figured out the simple...

BMC 400 3.7 ee_admin account is locked out in Unified Mgr - Config - System Admin & Mgmt - system replies: (login failed) Invalid Username/bad password/Locked out user acct however, the same ee_acct & password work just fine on BRU and Maintenance. Any idea on how to reset? Thanks a...

When attempting to configure backup, receive the message Target/IP error has occurred when attempting to connect to the remote drive. Error 1222 The network is not present or not started Any ideas on how to rectify? Thanks, G-

Trying to configure a backup volume. Might add there is new network (Microsoft SBS 2003)that has been installed. Previously, under peer-to-peer b/u worked ok. Whatever options tried result in ''An error has occurred when attempting to connect to the remote drive'' Error: 1222 The network...

BCM 400 Ver. 3.7 PRI Currently on the primary menu, if a caller doesn't enter an option, at the completion of the recording it transfers to the operator extension. On the next level menu, if no option is entered, system says ''exiting the system'' and hangs up. Is there a way to change a 2nd...

One user on our BCM 400 V. 3.7 has an issue that here message waiting light never comes on if her computer is logged on. We have Call Pilot Desktop Messaging. You can see the new message in the mail though? Any suggestions.

BCM 400 Ver. 3.7 In CCR when we set-up Park & Page, no matter what the park time is set here, it defaults to the system park time (45 seconds). Any other way around this to make it operate as it appears it should other than changing the system parking time? Thanks, G-

New server cannot receive E-Mail from outside (but can send). Trying to set up the MX records at godaddy but don't know what the mail server name is. How do you find this within SBS 2003? Thanks, G-

Probably an elementary question, so I apologize. We have a new SBS 2003 server behind a Watchguard Firebox firewall. Also have a range of external ips. Currently server is set with a static ip 192.168.111.12, router at 192,168.111.1, subnet 255.255.255.0 Need the OWA server to be accessable...

Our BCM is currently set with the standard default IP address. To connect to it, you have to change everything with the computer to access it. If we change it to a static address within our own internal network, i.e. 192.168.111.99 etc. will it be accessible directly without having to make the...

Any suggestion on how to turn off the General Delivery Mailbox?

Does any know how, or even if it is possible, to activate the Music On Hold feature so that music will be heard for internal callers that are put on hold. i.e. Sally from Ext. 2722 calls John at Ext. 2788 and has to put Sally on hold to get another call. Sally hears nothing but silence...

We have about 300 DID numbers, with a bunch not being used. Currently, an unused DID will end up ringing on the receptionist set. We've found two ways to force them busy, however I would like to make sure it's proper and clean. What is the easiest and fastest way to force them busy? Thanks...

BCM 400 - Ver 3.7 - 7316E telephones We have one DN that the user's phone ALWAYS has the time/date on the first line, and on the second line, CALLS or MSG. All the others DNs will remove the time, and say 1st - CALLS (or MSG) for you 2nd - CALLS or MSG of course, until you clear them and then...