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Can someone explain to me the SD card recreation concept? My understanding is the firmware and licenses live on the card. Just tried to update my system, says not enough space. yeah yeah, I get it. First, does the SD card have to be an Avaya card (I want a larger one and both cards I have here...

The instructions on the SP2 GA refer to the 11.04 to 11.1 upgrade, but still refer to the VMDK file to upgrade the app server on VMwhere. Where is that fiele downloaded from? I don't see it on support.

Are there additional licensing requirements to move my system from a 500V2 to server edition? I have a 500 frame that the wan port is janky and would prefer to not replace it. We only have VCMs in there now and I don't even think they are required anymore as we don't use anything but SIP lines...

I was looking through the knowledge base and wondering if there was a license migration path to move away from a 500 V2 to server edition platform (running on VMware if it matters) -- do we need to purchase all new licenses (server, vmpro ports, etc) or can we move our licenses from our V2?

Is there a guide for migrating configuration and messages from a UCM to a VMPro instance running on Windows? I've searched and found bits and pieces, just want to make sure I don't miss anything.

I'm looking for a SIP door phone with pin pad for our office. Had anyone had any good or bad experience with them? I've used the Algo ones a bunch, but they don't offer anything with an pinpad override to get in the door. https://www.cyberdata.net/collections/sip/products/011414

Anyone have a recommendation for an ATA that can be powered via POE? I've had good luck with the cisco spa112, but trying to look for a cleaner solution.

I have a UC Module that I am using for VM Pro. Want SMTP to work with it. Can't seem to get it to hit the internet unless I put a gateway on LAN1 with the IPO. (which immediately does work) I'd prefer to NOT have another gateway to the internet on LAN1 and just keep the current config using an...

I have some 9608 and 9620C phones for some remote users. Site A has 10 people, Site B has 3. Fortigate 60E at home office. First phone VPNs fine. Second phone, various issues from retrieval failed, to just hanging at discover. If I try with a second 9608, it will connect, but lock out the other...

I am trying to figure out the correct process here as an end user to be furnished with update files for our IPO system. ur last BP stopped servicing avaya so we were forced to look elsewhere. Not sure why this has proven to be more and more complicated, but our current BP (who is being less of a...

Where does the UCM get its time from? I am trying to understand the logic why the only way it seems that our IPO can get an updated time is by a reset of the IPO (I tried a reset of the UCM first). Before (when running VMPro) it would just update to the PC time. Just trying to figure out the...

Is there a way I can stop VMpros auto attendant from being able to transfer to our door phone? IPO 9.1.5

Is there an option we can get using preferred edition that will let us track that data? I do not have agents login (nor do we want to) just want to be able to track call volume to certain individuals, hunt groups, etc.

I just moved from a VMPro computer to a UC Module. I can't seem to get SMTP to work. The logs show that it can't reach the IP address (using an IP vs FQDN) -- We use SIP lines, so I know my IPO has internet access. There is a 0.0.0.0 route in the IPO to my remote gateway. The gateway in the UCM...

Is there any disadvantage to getting a V1 module that includes the Preferred license? Does the newer V2 (It will be running in 9.1) have any downsides?

We have a IPO 500 V2, currently running 9.0 and looking to upgrade to 9.1. I'm getting conflicting reports as to what needs to be purchased for our upgrade. We currently have (2) ip 500 VCM32 cards [not v2] (giving us 12 virtual endpoints for our IP phones) along with Phone2 and Phone8 card...

I made a stupid mistake- Created a new user (without first giving it admin rights) and disabled the Admin account. No other accounts are active. How can I wipe the unit and restore the correct config file? 9.0

We have an Untangle Server for our firewall and I have been unable to get SIP to work properly through it. I've spent literally hundreds of hours trying to make this work between the 5 minute IPO reboots and various configs. Its just not happening. Can someone give me a SIMPLE decent firewall...

Can someone attach the IP Office 9.0 Port Matrix -- Upgrading to 9 and changing our firewall as well, so want to make sure we are covered. https://support.avaya.com/css/appmanager/css/P8Secure/documents/100178735

IP office 8.1 = Embedded Voicemail 1) Looking to setup a short code so that a user can directly record a hunt group greeting (without having to *99, dial 3, dial 1) 2) Same as above but for recorded name for a users voicemail (*17, then *05) Tried a bunch of different combos ... Have done...