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Having issues with IP view and real-time reporting on BCM 3.6. How do we tell what the CCRS Password is? I know the default is ccrs but we cannot get the right password to activate the connection.

Can anyone confirm whether ALL versions of M7xxx series phones can be used with the 4.0 - unlike the previous 3.7 only working with sets with release 16 or above. Thanks.

We have two BCM 200's that are connected via 2 Linksys RV042 VPN Routers. Everything is stable and works fine until we forward port 3389, 443, and 80 to customer servers for external services. As soon as any port is forwarded we loose audio both ways but the call is connected and functioning...

We have a Call Pilot 150 that has been working okay for the last 10 months(other than having to continually reboot in order to have reports show on screen) and since last week has not shown any activity codes. The activity code is set to prompt on the system, it prompts and takes the activity...

Have a Call Pilot 150 with Reporting for Call Center site that works but every day it locks up the reporting section and you either have to reboot the computer or restart the reporting service. While updating a BCM late last night i read in a patch that a reporting lock up was fixed in the BCM...

Can anyone recommend an on-line application that will issue, track, and manage work orders for the interconnect marketplace? Thanks.

We have two BCM200's that have cumulative patches and are connected by VoIP trunks over the Internet. Everything works but anywhere between 6 minutes and 18 minutes into the call the connection is dropped. Watching on BCM monitor if one user hangs up the phone the call is ended by two lines...

We have a BCM 400 customer that was using the dial 7 out of certain mailboxes. Without any known programming change this has stopped working. We either get a message saying there is no access to the required resources, or the system dials in the ear of the party waiting to be transfered. We...

I have a BCM400 installed that has European ring patterns and line setting menus. How do we change the system to the proper North American ring pattern?

Can anyone confirm what needs to be done to make IP View work with Terminal Server. We have installed it on the server and the first terminal can view the stats, but any other terminals that try get blank stats.