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Hi, Does anyone know of a way to measure the amount of traffic in one day on a MAPD. Is it simply a case of measuring the messages and that will give a sum total of the messages in a twelve hour period; the reason being is my customer is looking at whether they need another one or not. Thanks...

Hi, We have just upgraded to CM3.1.3 from a 9.5 G3R and are having issues with analogue handsets; they are as follows: When we put the cradle down and go to dial another number the line stays open unless we hold the cradle for about a second this looks something like thread 690-1269793. Was...

Hi, I have two questions that I hoped I could get some answers for. 1) I have just upgraded my old G3R switch to CM3.1.3 and we now have problems with the PDQ card swipe machines in that they don't work. I have the codec set to pass-through and can make fax calls no problem and have made modem...

I have a 4602 handset and I can't get it to register. It interrogates the tftp server and downloads the 46xxsettings.scr and 46xxsettings.txt file but then shows with a tftp file not found. Could any one possibly supply me with the .scr and .txt files and possibly identify what the third file is...

We have an upcoming migration and need to watch out for anything that will bite us. At the moment we can see our biggest issue is going to be keeping announcements as the old system has TN750 C's and we need to go to VAL boards. Does anyone have any advice on what we need to do in order to...

Has anyone seen this before? I have an two S8700 duplicated servers running CM 3.0 with the latest patches on them but when I dial into them the modems toggle between the active and standby instead of just answering on the active server. The modems firmware has been upgraded. Any ideas?

Hi, I have an old PC with XP prosp2 on it and it works great except that I can not download anything on it. It is connected via DSL and the MTU is 1492. When I try to download it just hangs and then the server resets I try to run it and it doesn't run the program. It also doesn't show the icons...

Hi, I just upgraded to IE7 RC1 - Big mistake as I cen'a get access to my company intranet now because they run on 5.5/6. Has any one got a shortcut or advice to get my laptop back to IE 6 without leaving myself stranded without an explorer program? Thanks in advznce

I have looked at the threads but they don't seem to cover my problem. I have a group of people that want to be able to change the remote coverage twice a day to a mobile. I have set them up so that if their group is not answered it forwards onto a handset which has a call forward button so...

Hi and thanks in advance but does anyone know of where to find configuration details for connecting and configuring a 4610 to a cisco 3200?

Has anybody seen characters inserted on the home screen labels after the labels have been programmed correctly. my current build is CM3.1.1? Thanks

When logging out of a VAL board I get an encryption error so when I log in again the details have to be re-entered. Any ideas?

Hi has anyone seen this before: backup: Performing save translation, please wait..... backup: 4: Lock failed with error -- Timer expired -- Scheduled Backup terminated for xln Performing ERROR RECOVERY, please wait..... ..... ERROR RECOVERY COMPLETE ..... It continues and seems to do the...

Hi, A customer who has recently upgraded to 120 Channels on their G3V8Si, The 120 channels are used by a predictive dialler via the Centre Vu software. Are there issue's with the Centre Vu software when using 120 channels? The customer is experiencing dropped calls. I can't find anything in...

Hi all, I have an old G3V7 and it has CDR running on it. Presently a call comes in and it does not have to queue and is picked up by an agent the cdr report shows the agent ID. When a call comes in and is queued and eventually the call is picked up by an agent the agent id does not show only the...

Has anyone set up a second CDR outputting via IP to a laptop, how did you manage it; we have the cdr setup and the IP in IP Services but still no output to PC. Can it be captured on Hyperterminal or is there a better program? Thanks in advance

Hi does anyone have a link to information regarding call classifiers, i.e. maximum simultaneous calls etc... I have the hardware guide but it doesn't give me any ball park figures. Thanks

Hi, A customer needs to use a pair of hearing aids. When using the Avaya phone, with their hearing aid set to "T" it still sounds very far away. Do you know of compatable amplifiers with the Avaya 6416D+ or similar phones Thanks

I have three departments and have ddi's coming in on 3 seperate vdn's which point to the same vector. The calls come in and process through to the vector with no problems. They are answered by the attendant which see's the trunk group name irrespective of which vdn they have come through on. I...

Agents working from home with handsets are logged in and show as okay - one agent which doesnt have physical phone and works with ip agent from home - This one can log in okay and can operate with no problems but doesn't show her logged in or her details on the bcms as being logged in. Can this...