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  • Users: clutse
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  1. clutse

    CallPilot 4.0 message forwarding to desktop messaging user

    I have a trouble when a voicemail is forwarded from a basic mailbox user to a user with desktop messaging. When the UM user tries to access the forwarded message, they hear the basic mailbox user's greeting, this is followed by a pop-up stating that callPilot has stopped working. However, if 2...
  2. clutse

    BCM 4.0 ICC call recording options?

    We've just deployed a BCM400 4.0 with ICC.(15 agents, 2 skillsets) They want the supervisor to be able to record any agent's calls at any time without the agent's knowledge, i.e. adhoc call recording initiated by the skillset supervisor. Does anyone know of a call recording solution that...

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