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Hello All I've been given the job of providing T-1 loop information and corresponding Circuit IDs . Including routes. I've traced the T1-spans cables from the CSU to the PBX. I've ID the loops & circuits , my question is : How do I know which loop is on which route ? for example ...

thread1553-1494142 MPCX10433 error thanks for you help resolved error - deleted an old network messaging prefix WS Josephine Vigil West Hills California

will Nortel Symposium 5.0 application work with 32 bit Citrix Server in the Citrix XenApp 4.5 environment.? Josephine Vigil West Hills California

I've programmed a DSP key on a 2616 phone set with TDD CNDA DNDA in CLS testing it by calling my number (dialed NPA-NXX-XXXX) place it on hold - call back- press the DSP key - it shows the number but so quickly - I cant figure out who is calling. This feature works perfectly with our 2216...

we are getting a upgrade to call pilot yahoo :) Is there a way to save the recorded voice messages for ACD & CDN etc. in voice mail to a file ? So we can re-record in call pilot ? any suggestions Thanks Josie Josephine Vigil West Hills California

I have an Tie line between two sites used Avaya & opt 61 It was working for the longest time but recently We had a issue with outbound dialing . I chg the rli route to local T1 and it works fine but if I chg it back and try to dial AC2 1+234+XXXX I get a fast busy . Please help ..I will...

Does anyone know why Duplicated names would show up on a agent performance report .. running symposium call center server version 4.1.07 ... This happened one day 1.2.09 - yesterday-todays reports are fine ? thanks in advance Josie Josephine Vigil West Hills California

Hi All I'm trying to build a CP Distribution lists with external numbers. we have MMail 13.12 to CP 1.07 migrated . I tried to find a post regarding how to get started .ANd I'm more familar with merl mail then CP. thanks in advance Josephine Vigil West Hills California

The ACCESS ports are not programmed correctly in the Meridian Mail. Presently, the ACCESS ports are programmed according to a class of service. This gives a one port, per one class of service per channel. For example, if you program 5990 in the VSDN table to go to an ACCESS port with a Class...

When i try to add voice mail box 5133 -I get the following error ....The specified number can not be used by mail box prefix 513326 at Taft 1 . I can't find 513326 in switch and or find what the error means . any suggestions? thanks in advance Josie Josephine Vigil West Hills California

2216 phone set & The Plantronics CS55 wireless headset We are having probelms with this set up . 1. trying to answer key 0 ACD it logs agent off 2. able to answer line 3 with CLS IRA OLA LPK 5 by pressing twice any sugestions how i get this combo to work ? Thanks in advance REQ PRT TYPE...

a customer calls in during normal business hours those calls are directed to voice mail ? IVR treatment ? if all agents are busy should it go to MOH and wait for next avail. agent then direct call to queue ? Thanks in advance Josie P.S. I did not write script -just trying to grasp a...

when these agents are busy - (on a call) we want the over flow to go to another queue ? the following are in a script variable along with 10 other CDN -priority_skillset WITH PRIORITY priority_skillset please help - very new to scripting thanks ASSIGN 5 TO primary_skillset THEN ASSIGN...

I want to change the time and day on a script to accommodate a customers request : current : IF DAY OF WEEK = day_weekday THEN IF NOT TIME OF DAY = time_hours_mon_fri execute After_hours END IF ELSE IF NOT TIME OF DAY = time_hours_sat_sun THEN execute After_hours END IF day _weekend is...

If we dial voice mail it has a ring no answer When i cheked the cardit waas disabled - after I enabled it i got this read out below - Is there a way to re-direct the voice mail calls to another working ports ? stat 19 0 2 00 = UNIT 00 = IDLE (BCS MSB LOG OUT) 01 = UNIT 01 = IDLE (BCS...

go into LD 32 and do a convert conv 1888 This is probably going to convert to a PRI channel conv 0C1A This is probably going to convert to a station This should give you the offending trunk channel and set. You then should disable the offending channel and re-enable it and it should clear...

Opt 61 rls 3 I can hear music my MTA phone by dialing the ACOD the problem lies in the MOH does not work ( place call on hold hear nothing ) And I dont know where to go from here Thanks in advance Josie TN 4 0 14 0 DATE PAGE DES DES MUSIC TN 004 0 14 00 TYPE MUS CUST 0 XTRK EXUT...

I'm able to access voice mail boxes but not phone trees when I press any key option I get this message " your call cannot be completed at this time " any suggestions on how to fix it ? or what is causing problems option 61c rls 3 MM Release Number : 12.14.1 thanks...

Symposium 5.0 Opion 61c rls 3 below is a report request Does anyony know how I can grab this information ? Abandon Calls - Detail of each call, interval abandoned, how many seconds into contact call abandoned Abandoned Calls - Calls that abandoned during off hours interval abandoned &...

Before I boss left our company - he changed the 2nd level password - The 1st level password was set up for help desk admin with limited access and that works for OVL 10,11 20 95 - I never set up my own password - so I'm really in a Jam Is there a way to connect directly to the core...