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Hello All, I have a customer that has a 412 that we upgraded to 4.1.12 on Friday. We thought everything was ok but we found out today that when they make an outbound call (on PRI) and get a voice mail tree or anything that they need to press digits for the digits are not recognized. So if a...

We have 2 IPO's connected through a VOIP SCN. The 5621SW VPN Phone creates the VPN and registers with the IPO just fine and I can make and receive phone calls. Calling other extensions works just fine also EXCEPT when I call an extension that is part of the other IPO (the one we are connected...

We have 2 IPO's connected to each other using 3 voice channels of a point to point T-1. We are able to dial across the T-1 and ring extensions on the remote side and hold conversations. The problem we are having is that about 2-3 min into the conversation the call seems to drop off. The call...

Hello, Is it possible to connect 2 or more IPO's together with point to point voice T-1's? The T-1 connecting the locations together have 3 channels dedicated for voice (this is replacing a Magix) used for calling between locations. Also we want to set up the 2 remote IPO's to dial out using...

I'm having a problem where the VM pro is not recording messages, greetings and names correctly. If you talk too soon after hearing the beep signaling you to start talking it is not recorded. It's like there is a 2-3 full second delay before the PC actually starts recording the speech. Any ideas?

I have a laptop and a PC connected wirelessly to my D-Link Wireless G router. I just started to notice that as the day goes on each of the computers connection to the router gets slower and slower. For example, when I turned my laptop on this morning my wireless connection status showed my...

The Microsoft windows upgrade advisor is comming back telling me that my graphics card will not support Vista Aero user experience and that after installing Vista I should upgrade my graphics card. How can that be with dual Nvidia GeForce 7800GT cards in SLI mode? Is the adviser wrong or is it...

The local telco's message notification is a studder / broken dial tone on a POTS line that is in the system (406v2 3.1.65). Even though the phone has an aaperance button for that line on the phone you never hear the stdder dial tone when there is a message (I'm pretty sure this is because you...

I'm trying to setup VM to email. I have this set up at many locations but I'm having trouble with this one. I know I have the correct server, acount name and PW. The VM client option is set to SMTP but for some reason it will not validate. The VM Pro is 3.1.16 and I know this is not the...

WIN SPM is no longer orderable from Avaya disributors so I'm trying to find out if it is avalible for download anywhere. On the Avaya support site it look slike all they have are the upgrades from release to release but no full download. Any one know where I can get it online?

The problem is once you are on the 2nd call in Phone Manager Pro and the first is on hold if you click on the "End currant Call" button both calls drop from the phone. This also happens if the person on the other end of the 2nd call hangs up, both call are then also dropped. This is a 412...

On a 412 running 3.1.65 this is what's happening. Phone Manager Pro PC Softphone users can not take a 2nd call. The call comes in and is seen in phone manager but when you click hold or the other incomming calls both calls then drop off the phone. The user software is the newest one as well...

We have a customer running a 412 with 3.1.65. The problem they are having is this (and I do not think anything is "broke" but just they way it works and maybe someone knows a work around)- A secretary is setting up a conference call so she transfers 3 people to a bridge (shortcode with...

We have an IP 406 v2 3.0(59) with a point to point t-1 connection to our remote site. The t-1 goes into Adtran Netvanta routers on each side. when we try to set up the 4624 on the remote side it goes through the start up (gets files) and promts for login. Once we log in the phone flashes the...

We have an IP 406 v2 3.0(59) with a point to point t-1 connection to our remote site. The t-1 goes into Adtran Netvanta routers on each side. when we try to set up the 4624 on the remote side it goes through the start up (gets files) and promts for login. Once we log in the phone flashes the...

I'm trying to hook up a parallel printer to the SMDR port on a Legend. Now I know that ideally it should be connected to a serial printer but we all know how hard those are to come by now adays. I have it connected as follows: RJ45 out of SMDR to RJ45 on a 355A 355A connected directly to a...

I'm trying to hook up a parallel printer to the SMDR port on a Legend. Now I know that ideally it should be connected to a serial printer but we all know how hard those are to come by now adays. I have it connected as follows: RJ45 out of SMDR to RJ45 on a 355A 355A connected directly to a...