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In reading previous threads, it appears that I need to have patch MPLR19682 installed in order to have a Polycom IP 2033 IP conference phone working so that I can configure HFA. I have a CS1000 at 7.6 I did a print in LD 143 of the pep's / patches installed and then searched for the 19682...

Just wondering if anyone has upgraded their CS1K systems (from 7.6) to Avaya Aura? Did you do an RFP / RFQ? Was it painful? Thanks.

I have a CS1000 at 7.6 Below is a printout of my set showing my TGAR set to 1 DES 5THFLR TN 152 0 00 06 VIRTUAL TYPE 1140 CDEN 8D CTYP XDLC CUST 0 NUID NHTN CFG_ZONE 00001 CUR_ZONE 00001 MRT ERL 101 ECL 0 FDN 4000 TGAR 1 LDN NO NCOS 4 SGRP 0 RNPG 0 SCI 0 SSU LNRS 16 XLST SCPW 4316 CLS...

I have a CallPilot 1005R at 5.1 connected to a CS1000M at 7.6 The CallPilot shutdown unexpectedly twice within 3 hours. Power is good. I had to do a hard reboot to get CP back up. Does anyone know where I could look to determine why it shutdown? Thanks.

CS1000M at 7.6 I recently activated a new 1-800 number that is terminated on our main PRI. When I dial the 800 number it does terminate at our main switchboard answering position. However, I would really like it to terminate on an extension in one of our departments. When I enter the last four...

I thought I could add a name display to a PVR DN, but I am getting SCH2119. I have a CS1000E at 7.6 Perhaps this isn't possible?

I have a CS1000 M at 7.6 I have a user who is saying that her phone is only ringing two times before going to voice mail. The RCO of her set is set to 2 which in the RDR_DATA for us is set to 6 rings. Below is her TNB DES 8THFLR TN 036 0 02 05 TYPE 3904 CDEN 8D CTYP XDLC CUST 0 KBA 1 MRT...

I have a 2250 console on a CS1000M 7.5 PBX This morning, the operator answered a call but then could not release it. It remained in BUSY mode. I disabled and enabled the TN's I removed the cable and reconnected it. When I did this, all keys lit up and the display read "failure code 0eh"...

Not sure if this is the correct forum or not. I have BES 10.2. I want to be able to manage android and apple devices using the universal device service console. On the BES server I ran the executable for the UDS software and now it wants SRP information and CAL information. I was under the...

I have a CS1000 at 7.6 I would like to implement on hold messaging. I have a USB-50 digital audio player that I have connected. Link I cut off the one end of the audio cable and am using a scotchlock clip with the jumper cables to the bix where the trunk card TN is. Here is a photo of my...

I want to implement music on hold on a PBX trunk route. I have an audio cable connected to a digital audio player. Would it be possible to cut the connector from the one end of the audio cable and punch it down on a bix 110 block on the trunk route? Thanks

I have a CS1000M at 7.5 I have been asked about implementing on hold messaging. Would it be the same as implementing music on hold, but change the source to a device that would play the message rather than the music? Thanks.

I have a CS1000M at rls 7.5 I have an external phone number terminating within the PBX that I have entered in the IDC table to go to ext 5445. When I call the external phone number staff answer fine on the first call. When a second caller calls the number, they get busy - but it should be going...

I have CS1000M at 7.5. I am trying to access the virtual terminal via element manager but when I click on connect, I get a pop up saying "SSL Handshake Error". I am able to set up virtual terminal on my other PBX's over element manager, just not this particular site. Can anyone offer any...

I have Call Pilot version 5.1 I have created a class of service called message forwarding to allow users to receive their voice mail messages directly to their outlook email inboxes. I have a total of 36 users who have the message forwarding rule allowed / enabled. When I try to add another...

I have a CS1000M at Rls 7.5 with no plan to replace any time soon. Is there any other call center software out in the market that would be compatible with CS1000M? Thanks.

I have a CS1000M at 7.5 I have a few ACD queues. The agents personal DN's are typically configured as SCR's on Key 3. I have set their CLS to OKCH which is supposed to have CDR recorded against the key 3 and not the prime DN. However, it doesn't appear to work for incoming calls to their...

We have Call Pilot Desktop Messaging running successfully on one of our domains. We are starting to deploy new PC's, Windows 7, on our new domain. I can install CP desktop messaging just fine on these machines on the new domain, but the actual messages are not showing up within outlook. Is...

Does anyone know if it is possible to have multiple CDR ports on a CS1000E at rls 7.5? Thanks.

I have a CS1000E at 7.5 I have ACD-C Before yesterday, I had three ACD queues that I was able to gather statistics on using a serial logger application. Yesterday, I implemented MQA (Multiple Queue Assignment). Yesterdays reporting did not contain any information. My ADS configuration is...