Search results for query: *

I have a CS1000MG with CC6. Last week one of the ACD groups (1 SUPV and 4 AGT) started seeing their call waiting indicator flashing, but no calls are in queue. I rebooted the CC6 server, and INI'd the switch, no change in status. Any suggestions on where to look next?

I have a customer who is forwarding his (DID corresponds to extension number) extension to his cell phone. If I call his extension from another phone or if I dial it seven digit from another phone the call completes. However, if I call 7-digit his number from another cell phone, the call gives...

BUG1501 is observed on calls that are redirected to CallPilot / CDN via HCFW or DCFW from Phantom set. Resolution: Install patch MPLR24763. The patch is available from http://www.nortel.com/espl. Or you can contact your service provider to obtain and install the patch. Affected product base...

I have an issue with the browser closing from any PC other than the Call Pilot server, when looking up Class of Service details. Also getting an error that indicates the QOS is 100%. Any suggestion on where to look first? Thanks! SD

I know there is a tool provided by Nortel, it is usually stored inside the rear cover of the common equipment modules. Can anybody tell me what the name of the tool is, and what the part number is? I need to replace the two cables from my core 0 CNI on an 81C. Apparently someone either removed...

I know there is a way to format a spreadsheet with user data so you can add many users at once. Does anyone have an example they can share? Thanks! TJ

I am an onsite tech for a customer who has a CallPilot node which is VOIP trunked via Succession CS100M to a remote BCM which is using the internal CallPilot to facilitate MWI from the network node. The MWI are not lighting up on the sets at the BCM site. I have rebooted the BCM remotely. Any...

I can access the call server via my WAN interface and via dial up; but I can't get to my signaling server. Any suggestions on how to reenable my network access? Both of my virtual ports TTY 14 & 15 show disabled when I status them in OVL 37 and since they are virtual, I can't enable them using...

I am logging into a remote call pilot node which resides in Denver via pcAnywhere. When I reviewed the history for the back up operations, I noticed it failed the last two times. I had the LAN mgr. at that site replace the SLR50 tape and started the backup process again. It failed again, with...

I have a route which is comprised of Loop 1 and Loop 2. I need to remove the 24 channels associated with Loop 2, but I want to leave Loop 1 in the rout. Do I have to out the RDB and rebuild it or can I out the trunks after I modify the number of members in the RDB? I know how to remove the Loop...

I have used the "CPWD" command in LD 32 to clear the password, but it still asks for a password on the set when I press the "Director/Log" key. Anyone have a clue? Thanks!

If you are involved in this type of migration process, this will be of tremendous help in determining what your considerations for migration are. I am currently involved in a Cisco AVVID (Call Manager) migration for a customer with over 70 sites in Florida. The site I am working on currently...