Search results for query: *

CallPilot 5.0 1002 rp up to date. Only the first 4 DSP ports (40 total) will answer. 5th active channel gets no answer. Reboot does fix the problem. Once one of the 4 is avaiable a new call will be answered. 58005 Failed to answer the call. rc=57205, TAPI or CTMS rc=-2147483576, # attempt 6 Is...

We just changed Callpilot to a new network and can't connect to Application Builder from Desktops. Can connect with crossover cable straight connect. Documentation states these ports need to be open. I have been asked by the network administrator which direction these ports are used inbound or...

Just upgraded to CP 5.0 and there is a noticeable delay once I click login from web access. Once the main page comes up everything is normal. Anyone addressed this issue. Vendor mentioned something about possible security changes causing it to be slower. JHenley

When accessing ICB thru CLI I continously get the following; AMM 032 ch00 10:01:15:787 0002 a:GCALLMTG dir not exist (rc 8203) Bridge works fine. anyone have any ideas what this means. I was guessing it had something to do with goup call meeting but can't find anything referencing this...

Anyone know the impact of supervisors logging in ccma multiple times and forgetting to log out? They are closing all windows and the audit trail never shows a logout. When CCM 6 was installed the engineer indiacated this was a bad thing to do. Does this tie up resources for some period of time...

I'm having an issue with Real-Time Skillset Data dropping, just goes to all zeroes. The Agent data stays up. This is unicast data. I have the information on Multicast trace. Is there any thing on the server side I can use to check to see if the Unicast data is going out from the server? I have...

Am i understanding from documentation an previous post that I should be able to access CCMA 6.0 from a different VLAN if the SOAP change is run and add the FQDN instezd of just the server name? I get soap errors if I access from a different VLAN. JHenley

Does the PRI choice not show up if PRI enabler has not been keyed in. PRI enabler was ordered serveral years back but only implemented DTI. Now we need to go to PRI and I wan to make sure it is just a matter of programming change. JHenley

Is there any way to clear a forgotten call log password on a release 2 3903 set? Book says cwpd for phase 3 sets. JHenley

NWS211 on fiber IPE loop, NWS301 on shelves. Sets are working fine on shelves, so not as critcal as code indicates. I have rolled all cards cables boxe etc. with another loop. Trouble stays with failing loop. This leaves Physical Shelf, something in network group or switch software. Same on both...

One of the security bullentins indicates that there is a July 14th revision of bulletin P-2006-0011- Global CallPilot Sever Security update. I can't seem to find it. Is it out there somewhere? JHenley

Remote utilities indicates you can use an Auto DN for access thru a menu. Where do you program Auto Dn and is it active on DR5? JHenley

I just did an upgrade from MICB 2.11 to ICB 4 which has replacement card vintage BC. Conference bridge is up and working. Set up conference thru TUI and tested. However I can not ping the IP address so BUI doen't work. Put old card and softwre back and IP works so the IP not turned off from...

ERR5306 0000401D 00003C3E ERR5306 0000401C 00003C3E ERR5306 Digit dialed exceed maximum allowed. More than 10 digits received. This error seems to be core related. I haven't reverified but I think this goes away when running on Core 0. System is now on Core 1 and error is coming out. Is conv on...

I have had this before and thought a reboot cleared it up. Symposium reboot did not clear problem. "unable to register daga with statistics data propagator. Real time display cannot continue" Anyone have another resolution for this? I removed Symposium client conpletely from PC including...

I just noticed my display going away on all 3 sets when I conferenced inhouse. If I hang up 1 set (drops the conference) my displays come back. The time log stays. I have never noticed this before but rarely conference. Is this normal? Design intent you know. (81C RLS 25.40B) JHenley

It seems at one time I found some information for our network guys about what ports needed to be open on the network for the Symposium client to access the Symposium server. I can’t find anything now. Anyone have any Ideas where I can get this info?

I have CallPilot 2.01. Password change was set for 180 days. This came up fine, however other than a message telling the users that their password would expire on a specific date, nothing happens. Have I missed activating something to force a user to change their password or what?

I have a helpdesk with 4 sets. The agents want to be able to see when they have calls waiting. They are in symposium as a skillset for reporting options. I can make these agents supervisor class of service and add the DWC of the skillset. Anybody see any problems with this.

One of the customers on our switch (81C 25.40B no muti-customer or Tenant Service) wants to send their own name out on a trunk route. If I have a new route installed and have tenant service can I use BAR/Nars and all tenants use dial 9 access code (AC1)with multiple route entries in the RLI's...