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Hi, I have an issue with the Company Directory and External Voicemail access on a BCM400 4.0 (Fully Patched) I have a customer who uses the Company Director (Using First Name) for incoming calls. The problem is they have several users that have the first two characters of their name beginning...

I am trying to connect an IP2033 Conference Phone to a BCM 4.0. I have read some earlier posts that say I need to upgrade the IP phone to 2310S18 via a TFTP, which I have now done, but the conference phone is now in a continuous loop trying to download another Firmware version 2310S58! I can’t...

Hi, I have recently been asked to add an expansion unit to a BCM 400 3.0. I have installed several of these in the past and haven’t had any problems before, usually it’s a simple plug in and away you go. However on this system I can’t seem to get any MBM to work in the exp unit. If I insert a...

Hi, A customer has given me a nightmare of a task. The have 300+ sites each site has a unique id. On their previous systems they used to dial a prefix then their site ID i.e. 0555/ 0679/ 0943... I managed to do this by building a big routing table which works well! Their next project they...

Hi, I have a customer who wants to use the MVC2050 on a BCM50. I know they are not supported on the BCM50v.1 but they do work! I have a few issues with the PDA the customer is using which is a SYMBOL MC50 When you call any other handset, you can hear really bad noise on the far end...

I have a customer with a BCM400 3.7. It has been working ok but every now and then they keep complaining that calls are getting stuck in the skillset. They have 50 agents all logged in and waiting to take calls and they can be sitting there for 20minutes until the calls start being...

I have the basics covered… As in I can dial extensions from the BCM to the M1. I just cannot dial from the M1 to the BCM! When I do I get a busy tone! We have run the BCM monitor that shows that the correct digits are being sent to the BCM but the calls don’t go anywhere! I have the...

I need some help!! I’ve got a customer with a BCM1000 3.5, what has happened is about 3 weeks ago their system crashed as in they were unable to use voicemail I wasn’t able to connect to the BCM via any of the LAN ports however the telephony was working fine. I decided to reboot the system but...

I have been having some on going (major) problems with a BCM after doing a 3.6 – 3.7 upgrade. I got Nortel involved to sort out the problem, they manage to fix it but the fault happens again after a couple of days, and they are not really very helpful on giving me any solutions on permanently...

Is call ID supported on BCM200/400/50 over analogue lines? If so where do i set it up? Thanks rj2506

Hi, I have just got a new DMC320, i've read through the documents and have found the default password to be: 'default'. Anyway it wont work... can anyone tell me what it is please? Thanks, rj2506

I upgraded a customers BCM from 3.6 to 3.7 to try and solve issues with a RCC. The upgrade was sucessful yet when we ran the program that downloads all the call history from off the BCM it started at 1970 and it took 2.5weeks to get to 95% and crashed!! Has anyone had any problems like this? I...

Can anyone shine any light on how to setup remote access that works on a bcm50. I've mangaged to dial in to a customers bcm from my office via a analogue modem, however when i try and make any changes the ElementManger locks up. Is this a known problem? If so, are there any ways to sort it...