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Everything has been running fine since our upgrade to RCC .050, but now after just a couple of days, we are seeing that under the "Real Time Details" -> "Agent Detail" monitor screen, the "Answered Call Center Calls" -> "Day" column is not resetting back to 0. Once an agent logs in first thing...

We have an older RCC version .038 and have patched the BCM 3.5 server with the latest patches in order to run the latest Reports for Call Center package, but where can I get the latest package from??? Version .038 was very buggy and kept disconnecting from the BCM.

We are using rcc version 2.1.038. Everything is working okay, but when we attempt to set up automatic print jobs through the "Print Schedules" it shows "no printer available" in the printer dropdown box. The documentation tells us to install the printer on the web host. We have done this, but...

Does anyone know if there are any third party reporting packages available for the Professional Call Center? We are looking to create custom reports and/ or modify existing reports (i.e. instead of using "Time Bins" as a column header, we'd want to modify that to the actual times).

We installed a used BCM about 8 weeks ago. No problems until this past week. Now logging in through the web interface or even through a telnet session takes several minutes. We are able to get calls, but we cannot monitor agents real time. When we examine the running processes, we see that a...