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Hi All, We recently migrated our own call centre from using the Contact Centre Client Softphone to WebRTC Pro using Web Ignite for their softphone with the Web MiCollab client linked and open on another browser tab. It has all gone ok but users are complaining that they can't select the...

Hello all, I am trying to understand the MiContact server a bit better, specifically reporting on multimedia interactions. We have a multimedia MiContact server v9.4 that is filling up its data drive and we can't expand it due to cost restraints. The \MiContact...

MiCollab v9.4.1.8 MiVBG (Teleworker in the DMZ) v11.0.0.304 I am trying to find out if the MiCollab and/or the Teleworker server keeps a log file of the login behavior of the MiCollab Clients. The customer wants to know how adopted the desktop and mobile clients are amongst their staff over a...

Hi All, I am aware of the standard settings for WAV files in the IVR prompts i.e. 8000hz, mono, u-law but does anyone have any tips to stop it from sounding like a phone call from the 80's? If I can have a crystal clear call between internal handsets using G711, why can't I have the same for an...

Hello, I have a site that just uses MiCollab Softphones, both in the office and out of the office. They have a TW MBG (DMZ) clustered with the MiCollab (LAN) with an MiVB (all on the latest versions and virtual). They want to install the ASC call recorder and I was wondering if I could enable...

Hello all, I think I remember finding a page in the MiVB help files in the past few years that explained the forms an incoming call checks in order to get routed to an endpoint e.g. Trunk Attributes -> Inward Dialing -> Speed Call -> ARS Digits Dialled. I cannot find this and am doubting if it...

Hello all, I am trying to understand the mechanics of the MiVBG Connector which allows remote MiContact agents to work remotely without the need for a VPN. As I understand it, once connected this connector creates a tunnel to the Teleworker server which then uses remote proxy services to pass...

Hi all, does anyone know if you can format the email the NuPoint sends to the user when a mailbox receives an email? The customer wants to add branding so that it's not so bare. Users are reporting it as spam as it looks suspicious because of the default formatting.

Hello all, I was wondering if the Record a Call feature provided by NuPoint works with the MiCollab Client for mobile and softphone, specifically the ability to turn it on manually during a call? The Record a Call is working ok with the desk phones as they have the key programmed to activate...

Hi All, let's say I can't redeploy the OVA/ISO for a virtual MiCollab or MSL server. How would I get the server back to a default state and start again? Wondering if I could interrupt a restore process or enter some magic Linux command?

I was wondering if anyone had a breakdown of what the log files within the MiCollab/MBG/MSL's can show us? I use a couple of them regularly like tug_logs and qmail but there are so many more and description of each or at least the most important one could be beneficial.

Hi all, I wondered if anyone can confirm the ports and process that NuPoint uses to activate/deactivate MWI's using Mitai Messaging. When a vmail is left, does NuPoint talk to the MiVB via Mitai port 8000 (or 8001), which in turn uses Mitai to contact the IP phone and activate the MWI? Thanks.

Hi All, I have an issue where handsets continue to ring after the call has gone to NuPoint voicemail and a message left. I have a cluster of 4 x MiVB's on v7.1 and NuPoint. The customer has an ACD path with a dummy Agent group that plays a RAD then interflows to a Huntgroup. This HG is call...

Hi all, I have an issue with my first deployment of EHDU on a Micollab (UCCv3 licensing) and 4 x MCD (v7SP1) cluster. The micollab is AD synced and all users within the Users & Services were created from an AD sync.This included the AD attribute for their mobile numbers. The users have a mix...

I was wondering how many concurrent TFTP connections the ISS could handle? We are replacing an MXe Server (MCD5 SP2 PR1) handling approx 2500 IP phones with a slightly higher MCD version ISS (MCD5 SP2 PR2) and the phones will have to download the new firmware. It is a 24/7 company and I am...

Hi Guys, I have a question about the SDS Repair function as I've not required it before and am intrigued to see if it could help me in an upcoming project. Lets assume I have a cluster of 4 x MXeIII's (MCD5 SP1 and using GARID). The first hosts the users, the second is resilient and the other...

Hi Guys, I'm setting up a simple Auto Attendant on a mailbox using Call Director on the latest NuPoint on vMAS6. I am at the point of recording the prompts but when dialing into the mailbox the option to press * is not recognised and Mrs NuPoint moans at me. The mailbox has the correct FCOS...

Hi Guys, I have a Major Alarm listed in the Security category. From looking in the logs, I can see that Enterprise Manager tries to login as part of the scheduled backup process overnight and fails many times which causes the alarm. Now I think that ENTS uses the backdoor to get the backups...

Alright Guys, I used to install the whole range of Panasonic PBX's up to and including TDA's before I went Mitel and have been asked to have a look at a new NCP500 with the possibility of programming it with 8 Analog CO's and 32 Digital extns. The NCP500 is on v5, I have the correct prog tool...

Hi Guys, I have a MCD5 connected via DPNSS to an iSDX and if a caller rings the switchboard (5550IP) on their main number DDI via the Gamma SIP trunks and they transfer the call to a iSDX extn, if the user doesn’t answer it recalls back at the switchboard as expected. All this part works fine...