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hi, I have an IPO on version 4.2 which i am experiencing problems with when recording calls. When the calls are being recorded the call is bad quality. Is there anyway that this can be improved? Thanks

Hello, I have resently installed a CCR installation and I have a question to anyone who has installed this. Is there anyway of automatically resetting the real time statistics over night? Thanks

Hello, Just wondering if anyone has been lucky enough to play with CCR, what do you think? Any snags on install? I'm putting one in next week

hi guys, I finally got around to taking my ACS test and passing today, then I looked at what I need to know for ACE. From looking at the exam guide it doesnt look too difficult. How have people have taken it? how did you find it? Also anyone know who to contact to arrange in the uk? Thanks

hello, I been installing IPO's for a number of years now and I was just wondering what information format you get customers requirements/data? To get all the configuration required for an install. Is it a speadsheet that you create yourself or do avaya have a crib sheet? I have been looking on...

anyone know why on the system status program the time might be different to on the phones?

Hi, I have a problem with agents working the system in a call centre. I have a hunt group detup as a mia group. The problem is agents keep pressing the aux work button quickly to move to the back of the queue. (Making them the least idle agent) The customer does not want to take away the...

Hello, I have a problem with a second hand install that I am doing. It is a definity Si V7. I cannot get a DS1 card to give me a loopback so i can't get it to work on the lines that have been installed. I have set up the DS1, Sig and trunk but the loopback light will not come on when i attach...

Hi, Am I the only one who cannot search through the ipo posts?

Hi, Need to design a network with 2 routes out to the internet. One of the internet pipes will only be allowed to take certain types of traffic and also certain types of content. I know there are devices out there that can block traffic of a certain content but not to route it differently over...

Hi, Im just wondering if there is a limit to the number of IP phones I can hang off of a system? I want to put about 200 out on a IPO406, just wondering if this is possable? Thanks

Hi, I am struggleing with a problem on a g3v8.04.0.046.5. I am trying to delete some digits from ars so that I put the right country codes in on the route pattern. The trunk is a CAS link with wink start. If i do a list trace on the TAC with no translations in the route pattern i can see all...

Hi, Im not very good with isa server but i want to be able to redirect a request to a certain domain. The isa server at the moment sites with a LAN on one side and a WAN on the other, which is pretty standard. In adition to my lan is "another" Lan with has a direct link to a highley used...

Hi, I have a 4602 phone which has previously been used on a definity. When i boot it up it takes the 46xx settings file and then comes back with wrong set type. Is there anyway i can reset this or force it to take new firmware settings? Thanks

on definity audix r4 (tn568) is there a way to turn the password off, i want a user to be able to go straight into the mailbox without being prompted for a password. Is this possible?

I have an R8 duplicated processor on R8. Is there a way to manually change the spe? When the Spe does change as part of the maintenance schedule i then have to move the management cable from the a to the b cab. Sureley the way this should work should be that you can manage it from any port. Is...

Hi, I have a system set up on hospitality. The system is an r8 definity si. When i check out a person they are still able to make outgoing calls. Is there any way to stop this? Thanks

Hi, Is there any way i can change the system time on a console or on a digital phone. Definity si r8

HI, got an audix v4 working on a definity si r8. I am tryin to set it up but as soon as i set a users COS to be a guest i can no longer access voicemail from these extensions, any ideas?

Hi Have a definity R8 with an audix v3. I was wondering if there was any way to delete voicemail messages when a user is "checked out"? As this is a hotel I dont want new guests getting old guests voicemails. Thanks