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  1. sometechnician

    5410 Upgrade from R2 to R6 firmware

    We have recently had an issue at 2 client sites in which - after a successful upgrade of system and modules from (A)Early 3.2.x and (B) 4.2.11 to 7.0.23 - a subselection of the client's 5410s have not upgraded, but rather say "Waiting for firmware download." All of the tricks - trying to rename...
  2. sometechnician

    External transfer from Auto Attendant

    Is it possible to transfer to an external number from a touch-tone in an Auto Attendant? I can't seem to find out how (short of call forwarding an extension and transfering to that from the Auto Attendant touch-tone). Is this basic feature missing, or am I missing something?! Thanks in advance.
  3. sometechnician

    CCC Reporter - how to NOT show specific extensions

    CCC Reporter - how to NOT show specific extensions? All extension with any data seem to appear in Agent Detail. Is there any way to stop this from happening? I'd like to select certain people to not appear in the reports. Any settings in Manager that would exclude these users?

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