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- Users: Onefunnydude
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Q.SIG anti-tromboning transfer from IVR
Hi all, We have an IVR connected to a client's MD110 (BC12) through four ISDN PRI trunks, with callers currently returned to ACD groups on the MD110 through tromboned calls (calls made back from IVR to MD110 on a different B-channel. We'd like to adapt it so that these calls no longer trombone...- Onefunnydude
- Thread
- Replies: 3
- Forum: Aastra/Ericsson systems
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Overflow problems on 3 LIM MD!!)
HI I am new to this forum and seeking assistance.We have a three lim MD110 on BC12. The problem I am experiencing is that if all agents are busy on ACD calls, the systems tranfers the call directly to the overflow extensions specified without queueing them at all. On DNA the setup is as...- Onefunnydude
- Thread
- Replies: 10
- Forum: Aastra/Ericsson systems
