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We recently had our vendor upgrade our CallPilot to 04.04.04.17. I watched him do the upgrade and it was very clean. However, when I am looking at the event logs I see certain events that concern me. I would like thoughts and opinions regarding these events. The first one is: "Dialogic Event...

I have a server that has two NICs. One of them is IP'd at 192.168.12.100 with no gateway. 192.168.12.0 is a small seperate internal network. The other one is IP'd at 192.168.15.100 with a gateway of 192.168.15.1. This is the main network. The subnets are so that these are seperate networks...

We just upgraded Call Pilot to 4.04 and the upgrade went well. The only issue we have found is with faxing from a XP desktop using the Nortel Fax printer. The screens come up just like they used to but we get the following message. "Failed to send fax message. Would you like to save the...

We have BCM50s out at our branches. We have three T7316 phones at each desk. We have them programmed with two intercom keys. We have four analog lines which are assigned to each set. The analogs were changed from appear only to ring & appear. Now, when a person is on their phone and the external...

I am running CallPilot 201i on Windows NT4.0. I know, I have been working on getting this upgraded via my vendor for a year now. DST on my switch (Succession 1000 v3)is working fine. DST from CallPilot is working fine for voicemail time stamp on the phones. We manually changed the time on...

I am capturing syslog events from numerous cisco switches and have noticed my 2950 switches generate link up/down as errors when a connected device is rebooted. I obviously need to collect all error level events from these switches but do not really consider these link up/down messages as being...

Hello, We have 16 BCM50s in our network. One unit at each of our branch locations. All of them are running version 1.00.2.04.g with the following patches applied: BCM050 .025-DSP-FPGA, .016-CORE, .001-CFS, .081-SOFTWARE-MANAGEMENT, .083-CUMULATIVE, .039-DSP-FPGA. The problem we are having is...

I spent quite a while reading all about caller id in this forum yesterday. By looking at my system I am fairly confident that things are configured correctly. However, on external incomming calls I never get name, just number. I monitored my D channels and sure enough I never see any name...

I just found out that I need to make a DID with a different area code target to a specific set. I am wondering what the best way to accomplish something like this would be. I am assuming that I am going to have to change my public numbers from only being four digits to having to be seven...

I have a BCM400 v3.6 with an ISDN PRI. The PRI works for the first call in on the main number. The call hits the receptionist phone where I can do what I want with it. However, when I place a second or more simultaneous calls to the main number the calls (other than first) go to the general...

Can someone enlighten me on the difference between the main number of of a prime and DIDs? At my location I have what I consider to be the main number on our primes as xxx-248-xxxx. I then have DID blocks that are in the xxx-914-xxxx range. This seems strange to me but is the way it is. Is...

I have a BCM400 v3.5 and we ran a DR test last weekend to test the unit. The only time the primes go active on the unit is when we do a DR test. The problem we discovered was that when we called in on the main number for our primes we received a fast busy on the calling end. We know that the...

I am in the process of upgrading the IOS on some 2950 switches. The problem I am running into is that I am having to format the flash on a couple of them to get the new bin file to load correctly. When I do this I then lose all of the html files. Is there a way to do some kind of copy to grab...

Does anyone know if there are any avenues out there for BCM50 repair parts? Hardrives, system boards, etc... Thanks

We recently installed the following patches on all of our BCM50s: 081, 083, and 039. These patches were applied to correct the line 4 ring issue which appears to be fine now. Once the patches were applied, we noticed that our scheduled backup jobs were gone. We reconfigured the scheduled...

I had a user receive two faxes in a row, sent in from different fax machines, where the pages came in basically all black. The last page of the second fax came in correctly and since then all has been fine. I have never seen this happen before and was wondering if anyone else has.

Is there a way to see what features have been set on a phone by a user? I do not mean the features programmed on the buttons but other ones. As an example a user somehow turned on feature 88 (Block Voice Call) on a set. I did not even know this could be done so it took me a while to figure...

BCM50 with 4 centrex lines in. Can anything be done via the BCM50 regarding what clid is sent outgoing off of these analog lines? I have a main line with three roll lines configured via the phone company. They are telling me that they can do nothing in regards to the roll lines not showing...

I need to setup a conferencing unit in a small sized room for approx 15 users. I need to ensure that it is compatible with a Succession 3.0 Business Policy Switch. Has anyone used the following conferencing set or recommend a unit to use...

I have a location where I have now put in a 2nd BCM50 because sometimes the T series phones just do not ring. It is still happening, even with the new BCM50 installed. I have witnessed this myself. The calling party hears ringing but the phones do not ring. Rebooting the BCM50 seems to make...