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  • Users: bbednar
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  1. bbednar

    EnableIEHosting not working (Nice Perform 3.5, client with IE10, .Net 4.5.1) - can't access Nice

    Hi all, we are having a problem with accessing Nice Perform 3.5 web pages using 32bit Win 7 PC with Internet Explorer 10, .Net Framework 4.5.1. Nice web page keeps promting to run the setsecurity.exe tool. We used to solve this by adding the registry key EnableIEHosting (DWORD 32bit, value 1) to...
  2. bbednar

    Does someone of you really use the Interruptible AUX ?

    Dear all, we want to solve a request from our contact center management to be able to notify or force the agents in a specific AUX to participate on the picking up calls in a queue in case the queue is busy / has low % Within Service Level. We realized that our Avaya CM 5.2.1 should have the...
  3. bbednar

    Voicemail (IA770) message to external email via SMTP server?

    Hello, I would like to know if and how can be Avaya Aura Communication Manager Messaging (former IA770) on Avaya CM 5.2 (S8300 server)configured voicemail to email routing. We know and use the way to set another POP3 or IMAP account in an email client on PC to download messages from the...
  4. bbednar

    Extension 000. Please wait. IA770 problem

    Hello, I have a problem with setting IA770 on a new G350/S8300 CM5. I used the guide Avaya IA 770 INTUITY AUDIX Messaging Application Release 5.1 - Administering Communication Manager Servers to Work with IA 770, but I finished with this part not working... When calling to extension 111 ->...
  5. bbednar

    Differences between TN793B and TN2793B?

    Hello, we are planing to buy some 14-port analog cards for our Definity G3 V11. Software Load R011i.03.1.531.0. Memory Configuration G3siV11. We want to replace 16-port cards (TN791, TN746B) and some no-callerid 24-port cards (TN2793) to get 1) more station ports (+8/card) 2) callrID feature on...
  6. bbednar

    S8300 reliability - problems with reboots and MED-GTWY error?

    Hello, we have a small (20 agents) call center, running on IP on Avaya S8300 with G700, AES, CMS server and Witness for recording. It is just working for almost a year. It keeps having problems with reliability (It is much less stable than our main PBXs - old Definits). Do you suffer the same...
  7. bbednar

    ACCEPTABLE value in CMS

    Hello, we have a problem with understanding Service Level calculation in CMS R13.1 connected to 8300 call server. (% Within Service Level = 100 * (ACCEPTABLE / CALLSOFFERED) ) The question is - How is defined ACCEPTABLE value? That should be "The number of ACDCALLS that are answered by an agent...

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