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Hi one of my users has assured me that it is possible to change agent skills automatically based on the time of day. Has anyone else heard of this? thanks Karen

Hi, I need to work out a way of displaying the top level vdn on the agents turret. My vector is programmed: goto step 21 if time-of-day is sat 12:30 to mon 08:00 07 collect 1 digits after announcement V1 for none 08 route-to number V2 with...

thread690-856724 Hi I've set up a script to run a weekly vdn report and another to import it into a specific file using windows scheduler. I wondered if it was possible to amend the script so that it would change the date of the report automatically and also change the name of the file...

I've been asked to set up a CMS report that shows ACD time or call length in increments, similar to the skill call profile report. so it would be: number of calls with a call length between 2-5 minutes = X; number of calls with a call length of between 5-10 minutes = X and so on.... I think...

Hopefully this is in the right place. We are currently refreshing our voice technology and implementing a company wide IP solution. Its a bit of a departure, because up until now each division within the company had their own telephony setup. This problem has come up: The call centre is...

Afternoon, One of the team leaders in our call centre has reported that when he is logged in with his agent id he only gets a short ring for internal calls. Is it possible to change this so that he gets a continuous ring? His extension and login id are not set to auto-answer. Cheers, Merrie

Hi I've set up Val manager to manage our annoucement boards, but am having problems getting it to work. In the voice system properties I have put in the ip address of the CLan I want the val board to connect through. When I run the command to get the val board properties, this is what...

Does anyone know if it is possible to split calls between two skills so that 75% of calls are answered by the first skill and the remainin 25% by the second? Cheers Merrie

I've set my vector up like this: 01 collect 1 digits after announcement 4811 02 goto step 6 if digits = 1 03 goto step 14 if digits = 2 04 goto step 20 if digits >= 3 05 goto step 1 if...

Hi We use symon wall baords taking realtime information from CMS. This works fine. We also want to use deskview, but I cant get them to update. Has anyone else had the same problem? Thanks for your help

Is it possible to get CMS to flash or beep if a threshold is exceeded in a real time report? Thanks for your help