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I have created an isolated environment to test server recovery in the event of a disaster, which basically consists of a DC and a Brghtstor server. I am trying to merge tapes from the live environment into the test one at the moment. The merge job runs and completes successfully but when I try...

We upgraded our backup servers to Arcserve R12 a month ago and the other day I upgraded the client agents on all our servers. I have re-submitted the backups and re-selected the use client agent option. Since then we have a bit of a weird thing happening. If the full selection is chosen (the...

Just bought a new server and Autoloader (HP MSL6026) Installed the loader and the device is visible in Brightstor. I can see the tape drives below the Autoloader and can also see the media in the loader. When I right click a tape and choose either Erase or Format the Dialogue box opens to select...

I'm running BAB11.5 and am looking at reporting. Is it possible to create custom enterprise reports? I can create custom single server reports but not enterprise. I'm basically looking for a modified version of the 'Enterprise Job Status Report' in the job reports menu. Cheers

Is there a way of changing a servers membership to a brightstor domain without re-installing the product? I've only ever added them to a domain at installation. I am at a new site and want to consolidate the existing domains, any ideas? Cheers

One of our servers is reporting the following error. Unable to open database. (DATABASE=ASTPSDAT, EC=-46) I understand that this is the Database used to log job information and think it may be corrupt. Does anyone have an idea of how to repair the DB? I've tried DBfix and it did not repair...

I have a server running BAB v11.1. It has just developed an issue where the activity log tab in the job status page is blank. The backup seems to be fine and completes sucessfully. I have checked the Brightstor.log file and although it exists and has entries in it, the logging stopped when the...

A couple of our servers on site are having an issue showing the correct uptime in server administrator. If I stop all of the engines and restart them, the Job and Tape engines reset the uptime counter to 0. The Database engine however retains the uptime before the restart. I have checked which...