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Hi all, I have a project but i don't know if it is possible with CCMM or not. (I have callpilot also) I want to call customers automatically and let them listen an announcement like "we are calling from ... ..We want to give information about... If you accept press 1 if not press 2". If...

Hi all, I have a problem when i am trying to get historical reports on some clients (not all).On historical report page when i am trying to open a report under the ccma server name (like agent performance,others,callbycall...) i am getting " report is not defined for this groups:agent...

Hi, I installed SU04 on CCMA server.After that Real time screens doesn't work on some computers. Operating system is win 2000. I made some changes on explorer settings depends on su04 document, but no way. Do you know any solution for this problem? Thanks...

Hi, I have a problem with M3905 sets. When i press callers button I can't see any log about callers information. 0 new, 0 total is written. DES AGNT TN 008 0 00 00 TYPE 3905 CDEN 8D CTYP XDLC CUST 0 FDN 8011 TGAR 1 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU XLST 2 SCPW SFLT NO CAC_CIS 3...

Hi, Is anyone know which ports are using for Agent Desktop Display on CCMS server? I read NTP s but i couldn't see any information for CCMS server. when i configure ADD on agents there is a CCMS server name and IP adress. I can't ping CCMS right now. And firewall guys are asking me which ports...

Hi, Is it possible to cost incoming calls by using TM telecom billing system? Thanks...

Hi all, Does anybody know how can i import custom field data on customer detail page on CCMM agent screen? I add 3 custom fields and i can see on the customer page but i couldn't import or write any information in this field. Thanks...

Hi all, I have a quesiton about call presentation class on CCM rel.6 systems. If a call is presented to an agent and it is not answered after 4 rings, it is going to another agent an set is going to not ready . Is it possible to see this situation on any reports? (which agent is not answered...

Hi, I have a quesiton about DTMF tones. There is a Call center with OPT 81C. Sometimes customers need to enter passwords while they are on a conference with agents. Because of security issues agents must not hear this tones. Is it possible to stop hearing this? Thanks....

Hi All, I am trying to login to Agent Desktop on CCMM server. I have created contact center user on CCMS and CCT. I mapped phoneset, contact center user to this user also. When i trying to logon i click the logged out button on agent desktop screen. It is asking user id and pw. I enter correct...

Hi, I am trying to install standby server. Everything is going well but when i try to restore active server database on standby server, it takes more than 5 hours. The database size is 450 Mb. Did i make a mistake? Or is there any way to increase the restoring speed? for information, backing up...

Hi, I am trying to install standby server. Everything is going well but when i try to restore active server database on standby server, it takes more than 5 hours. The database size is 450 Mb. Did i make a mistake? Or is there any way to increase the restoring speed? for information, backing up...

Hi everybody, I want to increase my harddisk capacity on my CCMS. Right now it is 136 GB and i want to change with 300 GB. Harddisks are RAID. I tried to mirror it. I changed old one with 300 GB. But it is looking 136 GB. And i couldn't see any other unpartitioned space. Should i reinstall...

Hi everyone, I have problem with TBS on OTM. I have one OPT 61C and 4 Opt 11C. All the opt 11C are connected to 61C with PRI.When i make call from opt 11C i got this CDR infortmation: CDR,000,0,T018009,T009005,10/11/2006,17:36:00,00:00:26,900.. (This CDR is coming from another route which is...

Hi guys, Do you have any idea about what is the required database size for callbycall reports? Thanks...

Hi everyone, I want to activate TBS for one of my sites. I just finished configuration.My problem is, when i tried to get report using web, i can't see site name on the list. But there is no problem when i tried to get report through OTM navigator. I am administrator and i have full access to...

Hi, I have installed a BCM50 system with CTM8. My problem is i can't see CLID on the set while it is ringing. I can see CLID when i answer the phone. Is it possible to see while the call is ringing? Thanks...

Hi all, I have a BCM50 system with a expension cabinet.I want to install CTM8 module.My problem is, when i tried to enable CTM, it is written that enabling but it is never became enabled. I think that the problem is about dip switchs. I have a document about dip switch settings. But i don't...

Hi everyone, I have one installed MICB card. It is work?ng well.But when i try to create a conference using browser, it is too slow.I have to wait more than 45 seconds to open any page.I couldn't find any settings about this.(example:port speed). Do you have any idea or suggestion? Thanks for...

Hi all, I installed MICB Card on my system and it is working fine.I can create meeting and i can join it. My question is, how can i send an information e-mail to the users? I set the IP adress of e-mail server and the `from` user field. But i couldn`t find any settings how can i invite people or...