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Hello guys, I have a CC7 (CCMS and CCMA are separate servers) that has been running for a couple of years fairly clean, and it has the latest patches. The CCMA server stopped working this weekend and we found that the C drive was filled up. The culprit was a log file found at...

Hello everyone, My historical report data is not quite right. When a single "not ready" event takes place and expands past the 15 minute interval, the first interval will show the correct total within that interval, but the second interval will include the time from the first PLUS the time in...

Hello everyone, I am in the middle of migrating a CC6 from one platform to a CC7 on another platform. The trouble I am having is with the CCMS 6.0 database. I have used the migration tool to create a new database. I have placed the new database on a network drive. During the install of CCMS...

Hello everyone, I'm having some difficulty with a Polycom 6000 on a Mitel 3300 4.1 SP2. The customer is requesting to be able to conference more than 3 parties (itself and two external calls). The documentation on the Polycom 6000 says that it is only capable of the 3 party conferencing...

Hello, I know how to access the Shell and type ataShow to find the hard drive information on the 3300. Usually, the Model number will indicate the hard drive size. The problem I have is when the system is a MXe with a Raid Controller. The ataShow command only shows the model of the Raid...

Hey everyone, I have an issue where I can de-acquire a TN/agent on the CCM (Rel 6.0 sus0603), but it stays acquired in the PBX. I have to use LD 48 to de-acquire. I then re-acquire the same TN with the CCM, which will show properly in the PBX. A second de-acquire at this point will show the...

Hey, has anyone put CCM (Prairie Fyre) and YA on the same server? The YA will only have 5-10 users. Both applications will be at the current releases (CCM 5.4 and YA 5.0). The CCM is only doing minor ACD reporting right now, no intelligent queueing or Call Accounting. Has anyone else tried this?

Hey guys, I don't work with this product line much, but I do know how to connect and configure for some stuff. My problem is that the unit keeps rebooting every 10-15 seconds or so. I connected with a serial cable to the console port and it shows the unit rebooting, then stops and reboots...

Hey Guys, I have a Mitel 3300 MX ICP with embedded T1 card set up with ISDN (PRI) NI2 protocol. We are using the NI2 protocol so that the customer can receive per number/station billing information from the Service Provider, BELL. Here is the problem. I have a Teleworker user that will...

Hey guys, I have been playing around with the 5340 and have a few observatons. 1) When you create the extension without adding buttons, you will see an "Applicaton" feature on key 16, which is actually the "Phone Application" option if you program is via Multiline Set Key Assignment. This...

Hey everyone, I recently ran into a problem with the YA application on a client PC. The problem was with MDAC (Microsoft Data Access Components). YA requires that MDAC be Rel 2.7 or later. In this particular instance, the customer had upgraded the MDAC from the Microsoft website to Rel 2.8...

Does anyone know if we can turn off the ability of the 6000MAS to return PING requests from an external source? I do have all remote access turned off, but the customer is wanting a bit more security. This site is configured as Server&Gateway mode, has the Teleworker Blade installed, and is at...

Do these older Mitel systems have System IDs? Where do you find it? I am trying to get that info out of one for a customer we just took over. Form 4 doesn't have it. ************************************** My Biggest problem is that I almost always believe what I tell myself.

I just ran into a problem at one of my sites that had an easy fix. I recently upgraded a 3300 to Rel 6. With that upgrade, the IP console requires an upgrade. Everything went fine, but the receptionist reported a few problems later. Most of the problems were solved by training on the new...

Hello, I am installing a Cisco 186 ATA on a BCM 400 3.7. Having some trouble finding info in the docs. Do I set it up as a terminal or IP trunk? I know that I have to download the H323 profile from Cisco and TFTP it to the unit. The customer is wanting to set this device up in a remote...

I need some help. This is my first install on the BCM 400. I pretty much have most of the install working fine, but the customer has thrown a curve ball my way (at the last minute of course). He wants to use his existing DHCP server for all DHCP requests. We are using VLANs for seperating...

Hello, I am having a bit of difficulty with the embedded voice mail ports and the analog CO trunks (loop start) on the 3300 ICP. The customer wants all calls to be answered by the Auto Attendant. Obviously, I have set up a Hunt Group for the Voice Mail ports and it has been programmed as a...