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Can someone please tell me how to chg my park range or out the range that exist. I need the numbers the pbx is using as park numbers. We don't use the park feature so I figured i could out them or chg them to something else. Please help

How do i prt route patterns so that I can see what digits are being added or stripped on a nortel pbx.

Can someone tell me how to increase my Maximum Number Of Steering Codes. Thanks.

I am wanting to run a traffic study on my PRI in Sweden. Can someone tell me how to set this up. The complaint is that people have to wait until another person hangs the phone up before they can make a call. Maybe the PRI is not rolling properly. How can I check that. Any other ideas.

How do I prt my patches in my PBX. Thanks.

I want to pass 10 digits on a specific DID from my Nortel to my Cisco, right now i am only sending 4 digits. In the Nortel, how do I change ext 5990 to say 512-358-5990

I need to strip the prefix off of my internal call. Example, my ext is 3913. When I call another phone it gives the prefix as well (391-3913). How can I take the 391 off?

Isn't there a way to pull reports on a specific agent under historical reporting. I am finding global reports on groups of agents but I am only conserned with one agent. Can some one guide me through getting that particular report.

How do get into a MICA card and re record greetings. I bought a used card from a vendor, old greeting still exist. Please help, know very little about these cards.

I have a new DID block that is reading the wrong Called ID on outside phones. How do I create a new entry in the pbx that will show the correct caller ID. I know once you create the entry you attach that clid to the phone but I can't remember how and where to do this. Thanks.

I have a MICA card in my option 11 (release 3.0). Does anyone know how to program this card. My goal is to set an auto attendant up and a queue for a small group of people. The card itself does not have any flash drives plugged into it. Do I need those. I know nothing about this card so the more...

I am trying to chg a number on a wireless phone that the type is a DCS (what is that) and it will not let me because it says to remove the number from the GHT list 1st. I have tried outing and rebuilding as well and I get the same SCH8852. I can build a 3904 and use the target number (7268) but...

Where is RDNIS located in the pbx. I am having problems getting my unity to answer a nortel phone. It thinks the nortel phone is trying to check vmail instead of leaving a message. I was told that RDNIS might be my problem. Can someone help??

I was forced to purchase a Unity voicemail system. Bosses think they know all. My problem is that when a caller calls a nortel phone which has been FDN and HUNT to the Unity voicemail system the nortel phone rings 4 times, then unity picks up and thinks that the caller is trying to log in to the...

I have forgotten where to program NI2 int he PBX option 11. Can someone please help?

I have some users that have upgraded there outlook from 2003 to 2007 and now there unified messaging is not work. Does anyone know my problem???

In my switch you can Dial 8 or 9 to get an external line. In load 86 how do only allow people to dial 8 and no longer dial 9 to get an external line?

When my agent pressed her ASP key to notify her supervisor to enter the call, it places the Customer on hold. Also when the supervisor tries answer the call her AAG key does nothing but she can see the call come in on her AAG key. What do I have not programmed correctly.

I have created a few new activity codes in symposium other than what already existed which were the default codes. When I run a report on my new activity codes the default activity codes are also coming up. I understand that if you don't flag a call symposium automatically applies a default...

In the pbx you can change FORC in LD 23 on and ACD queue to either yes so that you cannot use a phone until you are logged on or no so you can use the phone whenever. I have this feature set to no so people can receive calls and such on there SCR key but calls still only come through when the...