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I've got a customer with a Magix R4 running 2 PRIs and 10 POTS lines. The POTS lines are unlimited long distance while the PRIs are per minute. How can I leverage ARS etc to hit these CO lines for outbound calls first? I still want the PRIs to be able to be used for outbound as well, I just...

I've got a client running a Merlin Legend R7 V14.2 proc with a newly installed 100D. This is a PRI via a 3 MB Dynamic setup that Paetec (now Windstream I suppose) is providing via this Cisco IAD. What they are handing off to me is a T1 interface configured for ISDN-PRI with the switch type...

I just did a new install of a Magix R4 V7.1 with the following cards: CKE5 Proc 024 TDL Merlin Messaging R4 100DCD 408 MLX (using temporarily for analog line access until the numbers are ported to the PRI) Everything is working except the PRI was delivered and turned up on Monday and I cannot...

I've got a customer that wants a Magix but is having their PRI delivered via a Cisco IAD2431. Does anyone have experience with this working well/not well? I'm familiar with this being done with Adtran equipment as I know the Adtran gear has capability of emulating AT&T Custom protocol. I do...

I've got a customer with a Merlin system, two Legend cabinets with a CKE5 Magix R4 V7.1 proc in this configuration: Primary Cabinet A3 Power Supply CKE5 008 MLX 008 MLX 008 MLX 008 MLX 100 DCD (configured as a full PRI) Secondary Cabinet A3 Power Supply 008 MLX 008 MLX 408 MLX 016 TRR Merlin...

Has anyone ever setup an EMMC to run through SES instead of creating a direct SIP trunk on the CM? We upgraded from CM4 to 5.1.2 in order to get the coresident SES on an S8300D and found out that if you are going to use SES coresident you can only have one SIP trunk on the CM and that trunk has...

Does anyone know if Avaya (or anyone for that matter) has ever put out a list of the last, most recent firmware revisions available for each module that can be placed within a Legend or Magix and which upgrade cards contain what versions?

Has anyone been successful in implementing Exchange 2010 SP1 UM with a CM 5.2 setup using SES? I've got a system running CM 5.2.1 SP8 and SES 5.2.1 SP4 that I cannot seem to get talking with Exchange. I've followed Avaya's documentation for setting up CM/SES with Exchange 2007 (avaya doc...

I think I already know the answer to this but wanted to run it by a few of you before I proceeded in case I'm going down the wrong path. I've got a system running a Magix processor at R4 V7.1 on a mostly otherwise Legend filled system. The problem I'm having is that, since adding an 016 MLX...

I've got a customer who wants to have two extensions on about 10 phones. By this I mean, he already has extensions with DIDs on these 10 phones in a block outside his standard block (480-490). He now wants to give them extensions that are in his standard block (300-399), but of course doesn't...

I'm trying to pick off a DID on my PRI and utilize it as a backdoor to get into system programming. What I'd like to do is dial that DID, enter a passcode, then get an internal line so I can *10 into programming. I know it can be done and have actually done it before on a Legend several years...

I'm upgrading a client from a Merlin Messaging R1 to an R4 via physically replacing the board. Is there any way to migrate any of their settings (auto attendant programming settings, etc.) or will they have to start from scratch? I'm tempted to try the backup/restore feature via the port card...

Have a question about setting up multiple PRIs on a Magix. I've got a customer who wants 3 PRIs in the same trunk group on their Magix. My question is, when I set these up, should I set up each PRI's B Channels in a separate B Channel group and/or a separate pool or should I put them all in...

Is it possible to change or remove the default *2 behavior of allowing the caller to dial by directory? I've got a customer that either wants it removed or another key assigned for the directory. Is this possible?

I've got a Merlin Messaging R4 unit running on a Magix R4 system. We have a Windows server that I've got the Unified Messaging Application running on, but we do not have our own internal mail server; our e-mail is hosted. How do you configure the application to stop trying to deliver mail on...

We recently upgraded to Avaya Communication Manager 4 on an S8300/G700 configuration with IA770 R4 for voicemail. I noticed reading through the docs that there is no mention of being able to use POP3 as with previous releases nor was there any mention of IMAP being available. I did notice that...

I have a Merlin Messaging R3 (617D49) that I've been trying to upgrade with no success. I purchased the one-time upgrade card from an online dealer and was pleased to see it was a genuine Avaya card complete with original manuals sealed in Avaya packaging and the language CD, so I assume this...

Is there a PCMCIA card available that can force install a processor that has been upgraded to Magix software back to Legend software? I've got a CKE3 processor that someone managed to load Magix R4 V7 onto and the silly thing locks up all the time, I assume because it lacks the memory/physical...

I recently upgraded a Partner ACS R1 system to R6 via flash card. Prior to the upgrade, our Partner Messaging R1 board was working fine. The upgrade performed just as it was supposed to - I turned the system off, inserted the upgrade card, turned it back on and watched the LED on the processor...

I've got a Partner ACS R5 that I'm having trouble getting connected to. Whether I direct from in-house (dial 76), or dial outside and transfer in (transfer to 76), I get the same thing: the line rings, the modem answers, my modem and the RAC handshake, a connection appears to be established...