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All, I am running into an issue where my customer has upgraded his PC to Win 7 64 bit (IE8) and is trying to listen to the wav files from the Contact Store interface and the sound is not coming through. IPO is 3.2(69) Contact store (Not sure but the version was current whent installed 4 years...

I just had a customer that purchased the 5420D Rel 5 phone sets for his IPO 3.1.56 system. When a phone is plugged up, the phone comes up and displays "please wait" and does not do anything else. Is there a compatibilty issue with this release of IPO software? Thanks in advance.

On my BCM 1000 4.0 with a PRI, I am getting a fast Busy or recording stating "all circuits are busy" When dialing in. When the DTI is disabled and re-enabled inbound calls resume for about 20 minutes then go down. All the while I never loose the ability to dial out. The T1 never looses sync...

Where do the System ID's in the MISC 4.1 and later reside? What causes a system ID to change? I have a MICS cabinet that had at one time 7.1 software and the system ID noted before it was placed on the shelf. For whatever reason that 7.1 software and NVRAM were removed and used elsewhere. I...

All, I have a client that is using a Fotinet VPN solution to connect multiple locations together. installed at the remote loctaions are VOIP phones and video surveillance cameras that can be viewed over the net. Main site has a Fortinet 100 with a 3 meg internet connection. Remote locations...

All, I have a client that has a CCR tree set up with options routing callers to 2 different hunt groups. I have mailboxes associatied with these hunt groups. Is there a way to have message waiting indication from the group mailboxes to the phones of the members of the group? Or is a there a...

All, I have a client that would like the following to occur when a call comes in to the main number: 1. Calls to the main number are answered by the auto attendant. 2. When 0 is pressed, the call is to be directed to the Operator at 1300 for 4 rings. 3. If the call is not answered then the...

I have a client that would like to interface his Medisoft system to IP Office for the purposes of providing his patients a reminder of their upcoming appointments. What would need to be done to IP Office, and what applications are required in order to facilitate this action? Or is this...

I have a customer who is reporting that he is getting emailed reports from CCC but they are blank. the following is what i have checked so far: Licensing is good. Delta server is up. CCV is reporting realtime data. When trying to run a reports manually, I cannot chose a DID for eample to...

Is there any one who has a problem with the Contact Store that stops archiving after a few days? The archiving picks back up after a PC reboot, then after a few days it stops archiving again.

All, I have an issue where the NBX was rebooted, and now the Integrated messaging does not work. Another tech was onsight the last time this happened, and he had to re-enable the SMTP service. Where do you re-enable the SMTP service?

All, I am looking to impmlement an IP Office 412 solution, and I was just wondering of anyone had experienced problems with faxing to/from IP Office using the analog phone 8/16 modules. This customer has an existing 3 Com NBX, and when that system was installed, they were experiencing "comm...

Upgrading from 3.6 to 4.0, the upgrade hung up during the "Prepare upgrade OS" step, which is the second step. After letting it sit for 2+ hours on that step, I tried to restart the upgrade. The upgrade allows me to input the IP address, and the password, and even configures the FTP server, but...

I have CCC Reporter running on Server 2003 SP2. I am trying to run a Preset Report to send "Lost Call ICLID" report via email to the call center supervisors, and to a printer with no luck. I can however run the report manually. I do have the CCC Reporting admin console email settings set to...

I have a customer that has CCC v5 with PC Wallboard, and CC View. Q1. When PC Wallboard is in plasma mode, does the wallboard take up the whole screen or just take up a small portion like standard wallboard? Q2. Is there a way to recieve any kind of audible alert on a paging system, bell, or...

I have a customer with CCC Reporter 5.0.21 installed on Windows server 2003 sp1. CCC Reporting Service stops when trying to run any tipe of report. On CCC reporter, I click Agent Activity then put in the parameter values and click OK. The dialo page says "Running report, Please wait". then goes...

I have a customer with a 406v2 3.1.48, vmpro 3.1.16 installed on the 2003 sp1 exchange server. 1. Is there any updated documentation out there that includes IMS Install on 2003 server sp1? 2. Does Avaya support installing all of the ims software on the exchange server itself? Thanks in advance

All, I have a 406 and a 403 linked together with a point to point T1 using a voip line. I have one PRI at the 406 site for inbound and outbound bound calls on both systems. When Calling out from the 406 site the outbound caller ID is fine. When calling from the 403 site I cannot get the...