Search results for query: *

I am sure I am ahving a blonde moment. I have a Partner ASC rev7 with a VM card installed in the processor. System is configured for 4 lines. I successfully configured two of the lines to be answered by the auto attendent. I wanted to individually assign the other 2 lines to ring at extensions...

Does anyone have relatively detailed instructions on how to download/backup the config on Partner Messaging to a file? I am sure that there has already been this question somewhere in the forum but as this is an emergency replacement, I need the answer as quickly as possible. My issue is my...

I have a PC running Windows XP (SP2) that previously would not update due to the Genuine Validation process failing. I was able to dowload and use the Gen Validation tool to resolve this part of the problem. Now, whether I enter the url manually, or click the the link within the Automatic...

HEy guys, I need help from the experts on a Merlin-Magix. I currently have 3 POTS lines configured on the system in conjunction with a PRI. The PRI is functioning as expected and its configured to recieve 4 digits of which I am deleted one digit to route to extensions as DIDs. The 3 POTS are...

I have a client that wants to "archive" ( for lack of a better word)voicemail messages outside the system for an infinite amount of time to prevent using current mailbox space. I have no knowledge of a way to do this on the Legend/Magix platforms. Do any of you experts know of a way to do this...

I have an old legend system with 4 extensions assigned to calling group 771. Is there a way to set the hunting in that group to bounce to particualr extensions in a certain order? Would this invovle changing the hunt type for this group? Any help will be greatly appreciated.

I recently installed a new Expansin carrier on a Magix 3.0 v7.0, CKE5 processor with a 024TDL module. After performing a board renumber, the phones connected to this module flash red on the MWI. I checked the error logs and the module is in "standby mode". What am I missing as to why the new...

I have acustomer with a Magix system. The system is connected a PRI. There is also a minimal number of users that have an analog trunk used as a "private line". I set up RCF for the extensions and it will route calls Xferred to these exts, whether it is by the auto attendant or a person...

Anyone out have a good I and A number (a number you can call from a line to assess what number you are calling from)? I have run across a couple of Bell techs but they are not quick to give it out. Thanks

I have a customer with a Merlin-Magix that just recently switched to a PRI from analog trunks. They attempted to dial 911 via the PRI and got a fast busy, but were able to dial it via one of the analog trunks used for backup to the system. What should I check in system programming in regards to...

I have a customer that wants their partner phone connected to magix via an etr module to run a polycom. when I plug the polycom into the aux. port on the phone nothing happens. even when the phone is off hook, then the polycom is brought off hook, if the phone is hung up the call drops. What am...

I have a Merlin Magix that was recently reconfig-ed for a PRI for outbound calls. Since the reconfig, the auto attendant has been picking up imediately. I have checked the group coverage delay and even tried assigning the only remaining pots (trunk 801) line to the attendant to no avail. This...

I'm not sure if this forum is the correct one for my question, but here goes... I am wondering if the Cisco ATAs are compatible with modem functions, i.e. data transfer between a PC connected to a PBX. I recently tried to perform remote programming through a laptop connected to a Cisco ATA to...

I'm not sure if this forum is the correct one for my question, but here goes... I am wondering if the Cisco ATAs are compatible with modem functions, i.e. data transfer between a PC connected to a PBX. I recently tried to perform remote programming through a laptop connected to a Cisco ATA to...

I have a customer with a Nortel BCM. Being a newbie to the BCM, I have never done any programming on the system. My customer wants to display the login/logout status on each set. Is there feature code or basic programming to do this? Detailed procedures will be greatly appreciated.

I'm having a hard time understanding how the PRI's work inrelation to the Magix (being a POTS to PBX tech for years). How can I ensure that the block of DIDs will correspond with my extension numbers? The PRI is a full one with a block of 200 DIDs with a the "main" DID number which of...

For some reason, the system time is correct, but the mailbox time stamp is one hour behind. What causes this, and is there a resolution?

I am working on a merlin legend system R6.1 V11.1. There have been complaints of voicemails taking up to 6 days to be retrievable, even though the notifications showed up in a timely manner. Any ideas?