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Hello, I was wondering if I can get clarification on EWT. Is there a way to put the EWT before being queued to a skillset or does it have to come after the QUEUE TO SKILLSET command? I am trying to find a way to do this so that in the event the caller decides to hang up, it doesn't count as...

Hello, can anyone tell me if its possible to block incoming calls from a particular number or exchange? I have a 61c...I tried to get the CO to block the calls but they tell me its not possible. any insight would be appreciated. thanks

Hello, Can someone tell me how to acquire an ACDN on a 61c? thanks in advance.

I have a script that allows for a person to choose to go to voicemail by pressing '0' if they have waited more 5 min in queue. I have the inter digit timer set a 5 seconds, but would like the ability to have the caller choose the option at any time while in the loop...if I set the timer to 60...

Hi There, i am wondering if anyone has come across an issue i am having while trying to export a scheduled report to a client PC. i receive the following... Error code = -2147206462 Error Description: Dos error the Symposium server is on the same domain as the client PC. any thoughts would be...

Hi there, i seem to be missing something when trying to program a call supervisor key from an agent phone...i have added the ASP key and SPID but the key doesn't work. Can someone tell me what i am missing? thanks

We recently split up our call center and have agents running off of a carrier remote that connects to our host 61c. Needless to say, we are having troubles with dropped calls, fast busy's...we have 4 T1s going to the remote site. even with low call volume we still have dialtone issues...any...