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HI all, I cannot make any changes to the recording planner wihtout restarting the CLS. I can delete an old plan for example yet calls will still record by that plan until the CLS has been restarted. We have about 8 sites all and this occurs on about 6 of them. I cannot find the reason. Is...

Hi there. I have 6 IP Phones registered to Network region 6 and they should be registered to Network region 30 which is set-up using a different Codec set that I need. How do I change the network region that these phones register to? Changing the Codec-set on Network region 6 is not an...

I had a similar problem before and the only way I got around it was making the voicemail box a remote coverage point. The voicemail box was indiallable and the last point in the cover path was r1 where r1 was the full national number of the voicemail extension.

Hi Susan, The Skill is measured. I can run real time reports and see all those Agents with the Skill but no historical results. Chees

I have set up a new Direct Agent Skill and am wondering on the besy way to report on this in CMS. The Skill has been set up as ACD and ead-mia. The Agents have all been given this Skill and the Skill is measured The historical results show 0 calls for this Skill even though the agents have...

IS there a way I can program a vu-stats button which will capture the oldest call waiting and number of calls waiting over a group of Skills? THe customer does not want to use multiple vu-stats keys for each skill

I have actually figurerd out a way to make it work myself. If I make the second coverage point a remote cover to the indialable mailbox it works. I'd like to keep the thread open though to see if anyone has any better ways to make this work without having to use remote coverage

I want the call flow to go as follows but can't get it working. I want a direct call to a station to cover to a hunt group. I want it to ring one member of the hunt group and then go to a voicemail box which many people can access. I have created a virtual 48031 which covers to voicemail. I...

Thank you so much for your help and time. It's working exactly as I wanted (and more importantly as the customer wanted). Much appreciated!!!!

Hi, I'm trying to use a vector so that the user can activate a feature access code. They want to change vector variables. I am using the FAC 241 for example to change vector variable A but I would ideally like to be able to dial into a VDN and be prompted with an announcement 'To change...

Sorry - Wrong Forum. First time user error.

Does anyone know how to change the format of these phones? I heard that a digit string can be entered on a handset to change to A-Law. I am continually getting the wrong type supplied from Avaya and would like to be able to sort the problem myself. The problem being a very loud dial tone and...