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  1. HerlihyM

    Issues with conferencing into a callpilot application

    I have a CS1000M PBX and a Callpilot TRP 1005r 05.00.41. We have console operators that transfer calls to main dept lines that all have up front applications (phone trees). They stay on the line and press the option off the application for the caller and get an error "Your call cannot be...
  2. HerlihyM

    Dial by Number not connecting to extension's voice mailbox

    Dial by number block, caller enters 5 digit extension of person they wish to dial, call rings on phoneset, but instead of connecting to the user's mailbox on a ring no answer, the caller hears, "Nortel Callpilot, Mailbox". We have confirmed that there is a valid mailbox, etc. It only seems to...

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