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Please disregard as I have found the issue. It appears that someone added another extension with a call fwd to VM although the extension did not have a VM. I think it's time I change the password to avoid any changes without approval.

I have lines 1-4 set to answe after 4 rings to greeting table 1 with a ccr assigned however the line is being answered only after 2 rings to General Delivery mail box how can I stop this form happening

Ok, the fna is set to the voice mail ext however how can I set it up to avoid having to press 7 but instead fwd directly to the mobile number?

When I call the ext 123 from another ext I get the user internal voice mail message. It should forward to the user mobile number. The ext is FNA to the main call pilot VM port. I have porgramed the voice mail port to access line pool A which consist of 4 lines. How can I verify it is fwding to...

I have a customer that has a call pilot 150. I have setup outbound transfer via the admin option in call pilot. (Example)- Call comes in to Receptionist caller is transfered to ext 123. Ext 123 is set with FNA to vm port 444. VM box 123 is set to forward to external cell number 499-999-9999 via...

I have callpilot unified messaging setup and working. I have a Citrix server environemnt with a BES (Blackberry Enterprise Server)inplace and would like to have my voice mails delivered to my blackberry devices. How do I go about setting it up. I have installed the Nortel software on the Citrix...

Thanks all for your valuable input. The issue was caused by a bad AMP cable. The pins were not making a connection. Thanks for all your help it is very much apperciated. Regards,

Upon replacement of the cabinet will I have to reprogram or will the programming remain on the software card for the system and call pilot settings?

I have a MICS and the music on hold port is bad. What alternative method do I have to enable Music on Hold