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Thank you curlycord for this detailed and informative post. I will try to follow your advice, or get one of the few survivors at Nortel to do it for me. I'll post the results.

System was rebooted Saturday Jan. 17 according to Nortel's instructions for orderly shutdown and restart. No change in behaviour when I attempt to delete the unwanted mailboxes, i.e. CallPilot Manager continues to report that they cannot be deleted because they are being used by the mythical CCR...

Thank you Deweyhumbolt for these suggestions. All our mailboxes other than General Delivery and Administrator are of type Subscriber. Except for the five that I'm trying to get rid of, they are all associated with real telephone extensions. The reason I want to reclaim these mailboxes is that we...

Curlycord, thank you for this suggestion. There is only one CCR tree defined. It has several mailbox nodes, all corresponding to real persons with real telephones on their desks. Is there anywhere other than a CCR tree that a mailbox might be referenced? I'd be interested to learn where this...

We used to have several voice mailboxes that were end nodes of type Mailbox on a CCR tree. These mailboxes were not associated with any extension; each mailbox was supposed to be checked by a staff person periodically for messages. As this was not happening as often as it should have happened...