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Hi everyone. I have CP 4 in my production site, and a CP 5 in my development site. Our company's preferred approach is that we build (or edit) the application in our development site, do an archive and then restore it into our production site. I'm thinking a 5.0 application will not work...

We are planning to install some hardware monitoring and antivirus software on our replication server this weekend, and it will require a reboot. Both our primary CCMS and standby CCMS servers will remain up (or we'd like them to anyway). Are there any special procedures to follow in order...

Hi All: Does anyone have any experience with the Active Directory to ADAM Migration? We are upgrading our Symposium 4.2 to Contact Center 6. One of the things we need to do is upgrade our Web Client 4.5 on Windows 2000 to the new version on Windows 2003 Server. The procedure we're...

We are running SCCS 4.2. The reports we are looking at are on the two individual SCCS servers, though we are seeing similar results on the NCC. Maybe I am just interpreting the fields incorrectly... How would you arrive at a true abandon rate?

Hoping there's a work around for this: We are doing the following... QUEUE TO SKILLSET my_skillset WAIT 5 QUEUE TO NETWORK SKILLSET my_skillset Caller abandons and it pegs as an abandon against "my_skillset" on both our SCCS environments. We'd prefer to have this peg on the local skillset...

Hi everyone: I have a few questions with regard to Network routing. Hoping some of you have done similar things before. 1) The OUT OF SERVICE command -> does it only apply to local skillsets or network skillsets as well, meaning, if OUT OF SERVICE skillset_name = TRUE, does that mean that...

No, at this point the call is not queued to a skillset. Total Active Calls is supposed to be system-wide, so I have it sitting in my Master Script. If traffic is high I want to get these calls out as early as possible.

Has anybody used the Total Active Calls intrinsic to filter out callers when the system is very busy? I am trying to do this: IF TOTAL ACTIVE CALLS >= 300 THEN GIVE IVR mail_ivr_gv WITH TREATMENT busy_treatment DISCONNECT END IF In my development system I've tried to put very low numbers...