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Phanbui, Fyi. This is a link to the knowledge base of CA, on what caroot exactly is. Maybe this helps also. http://supportconnect.ca.com/sc/kb/techdetail.jsp?searchID=TEC268777&docid=268777&bypass=yes&fromscreen=kbresults

Hello Phanbui, The credential I'm talking about is the account Brightstor uses to access the filesystems it's going to backup. But fyi you click on "Create Bootkit" under Wizards tab. The caroot is something else. It's an account internal to Brightstor, but has no rights to the filesystems...

The problem is solved. When calling to CA Helpdesk I got another guy on the phone and he told me that I also had to change the password in the Disaster Recovery option. So if you ever plan to change your backupaccount credentials, it has to be changed at 3 places. 1. the backupjobs 2. Server...

Hi, I'm using ArcServe 11.5 SP2 and I have several servers who fail to backup. They get EC9, meaning "the storage control block address is invalid" Can someone help me on this issue? Thanks!

My backup server is 11.5 SP2 and my client agents are 11.5 unpatched. The problem only begun when I changed the backupaccount password. Before that everything went ok. Last friday I made a backup of only one server as a test, and it went successfully. Today with the normal backup, that same...

OK, my backup from last night has failed again. And again it's an authentication problem to the same NT server. This is what I get : E8535 Failed to receive data from the client agent. (ADDRESS=10.64.3.23 (BE-TES10), EC=9, COMMAND=0) E8533 Request denied by the client agent. User or password...

Thanks it worked! Unbelievable how simple it can be :-)

I see yes. But I don't understand where he gets this errormessage from. I've already rebooted the specific server and it's not logged on to. Is there maybe a cache that's causing this problem?

Very strange authority problem in ArcServe 11.5 SP2 When I check the credentials through "Modify user name and password" (rightclick on a backupjob). One NT machine gives me a failed authentication message. But when I do a complete Preflight check of that backupjob, all is succesfull. This...