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I have a customer that has multiple PRI's with primary and backup DCH's. If one of the T1's goes into Red Alarm but the loop is still enabled and channel's show disabled, will it step over to the next entry in the RLI or will they get reorder? Site actually has 30 T1's and trying to determine...

My customer has a contractual need to block the name only on outbound calls. Opt 81 Rls 6. I have been told by the carrier to change my Presentation Indicator to be "not allowed" or "restricted". In my research, I have determined that I probably need to change CPP to yes, however, I believe I...

Just asking because the existing programming shows it so I'm thinking it's the cards they currently reside on QPC451's. Going to be on XDLC's. Thanks for the response. Just don't want to get out to site for cutover and then find out they won't work.

I have a customer that has a bunch of 2009, 2018 & 2317. I'm trying to copy the existing programming and the KLS prompt doesn't show up in a CS1000 5.5. When I try to put it in, I get a SCH REQ: chg TYPE: 2018 TN 4 0 14 3 ECHG yes ITEM cls* ITEM kls SCH3301 ITEM **** OVL000 >err...

Is there a limit to how many Voice Items I can define in the Application for access announcements? I have well over 100 that I need to build. In MerMail we had to split into 2 different files. Do I need to do the same for Application Builder?

Is there a limit to the number of voice items I can define in an Application for use with CC6 ACCESS? MerMail had a size limit and you had to use more than 1 file.

That was it..THANKS!!

I have a script that contains digit collection to play an additional announcement if the caller presses 1. When I test and press 1, there is a 12 second delay before the announcement plays. I added the INTER DIGIT TIMER to try and speed it up but it didn't help. Any suggestions? Here is the...

I always do it the other way. ASSIGN 0 TO loop_count_cv SECTION loop ASSIGN (loop_count_cv + 1) TO loop_count_cv IF loop_count = 4 THEN ROUTE CALL xxxxxx END IF do your normal holding loop stuff here EXECUTE loop Again, you must have an Integer call variable named loop_count_cv (or...

I think I found that I can. Can anyone verify? I'm offsite and can't test and don't want to change all 50 scripts if it won't work. Thanks! EVENT HANDLER EVENT BROADCAST ANNOUNCEMENT RESPONSE FAIL: LOG "Access Ports Busy/Failed" GIVE RAN Gen_Second_RAN END HANDLER

I'm wondering if you can have 2 events in 1 handler or do you have to have 2 separate commands? EVENT HANDLER EVENT BROADCAST ANNOUNCEMENT RESPONSE FAIL: GIVE RAN Gen_Second_RAN EVENT BROADCAST ANNOUNCEMENT RESPONSE FAIL: LOG "Access Ports Busy/Failed" END HANDLER

Thanks everyone for your help! I love this website! Everyone is always helpful. I'm here almost everyday looking up something!

Hi All, I have a customer that would like calls coming into the call center to be fronted with an option for callers to enter their zip code. Based on the zip code/county, they would receive a different treatment. I was thinking of building global variables for the different counties with the...

You used to be able to program the Norstar to grab an outside line for analog devices so that they didn't need to be reprogrammed to dial the line pool code (Hotdial - External + F78). Is this possible in the BCM? I can't seem to make it work. I've got an elevator phone and some faxes I'm...

I have been advised by my vendor not to use TOFT in an ACDQ (Rls 25.30) to a Call Pilot Menu (Rls 1.07) with an option to return to queue - something about the call will end up in an endless loop and lock up my ports in Call Pilot if the call keeps coming back (say every couple of minutes)...

I need to know what TNs are assigned to each slot in and Opt 11c expansion cabinet. Can anyone help?