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The calls transfer with no problems 80% of the time and the 2nd caller would ring in on the 2nd line appearance. Then out of the ordinary that freaky situation happens where the user is disconnected and the 2 callers are connected.

After reviewing the response. To enable the "Reserve Last Call CA", I don't need the user to ring busy if on a call. The 2nd caller should ring to the other line appearance. Each user was given 3 line appearance buttons.

I did try replicating the scenario in a lab unit as well and everything worked fine no problems. I'm going to try enabling the "Reserve Last Call CA" and see what happens. Thanks for all your response.

Thanks for your quick response, but i wish it was that simple. The "Reserve Last CA" is unchecked. It is IPO 8.1(57). This is an intermittent Problem. I'm thinking it could be a Glitch with the software. I was wandering if anyone has experienced this mind bogling issue. I've re-formatted the SD...

Have anyone ever experienced an intermittent problem with calls that is transfered to a user who's already on a call and the user is dropped leaving the party he/she was talking to and the new caller connected to each other?

Thanks for the information, After a long fight with my Provider, They re-configured the T1. They were sending pulse on some of the DID's. When multiple calls was coming in to the receptionist, 1 would take about 26seconds before it got to the IPO. After they re-congigured to DTMF bothway...

Hi, I have an IP Office installed at a customer's location using a T1 with DID's and the main number is sent across the T1. the issue is, when the main number is called, there is a 30 second delay before the call hits the IP Office and when it does, the call goes to one of the DID's that is...

I have an ipo 500v2 R8.1 with two imcoming call groups. there are two issues that's bothering me. the first is the DID's for the analog faxes are not returning a busy signal when in use. the second call is just wavering in space. the other issue is I have two offices configured using the same T1...

thanks again i was able to get through with your help.

Thanks for the quick response. I'm going to try that.

Hi I'm a new tech working with nortel. I just obtained a used CallPilot 100. I was able to enter arp -a at the command prompt and get an ip of 192.168.110.255 but for some reason i just can't seem to ping it after setting my laptop to 192.168.110.254. I need to access the manager. can anyone...

I am a new tech. for some reason i can't seem to get to the ADMIN portion of the program after i log into the mailbox. the soft keys that appear are REC, PLAY, & NEXT. this is what appears after i do feature 981 to access the mail box. how do i get to the ADMIN soft key to do message notification?