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10 hour call - CM 8.1
I'm seeing them through CDR - and pretty much on a daily basis. I know those calls aren't real because some of them will come from a call centre agent and CMS shows the log in and out activity through several different agents. It's an inbound only call centre (PSAP) These can be both inbound...- JWWaters
- Post #3
- Forum: Avaya: CM/Aura (Definity)
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10 hour call - CM 8.1
thread690-755336 Good day! We're on CM 8.1 and we're seeing a bunch of 10 hour calls that I know simply didn't happen. I see agent activity on the station that allegedly made these calls. The newest thread I could find was from back in '04 and I was wondering if any Avaya gurus know if there's...- JWWaters
- Thread
- Replies: 4
- Forum: Avaya: CM/Aura (Definity)
