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  • Users: swuk
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  1. swuk

    abandoned calls

    when a call comes in to a acd agent and is answered you get a Q & N record in the call logger, ring time and call duration are given. when a call is not answered there is no record of call at all, no Q or N or ring time . if you do the same to a ddi number and dont answer there is a ring time...
  2. swuk

    meridian option 11 position busy

    thanks for replys we are in a taxi office and at times when we are busy the guy giving the jobs out has his phone on poss busy , so he cant take the over flow but at other times when he can all other opperators may be on the phone he is unaware that there are calls waiting unless he looks at his...
  3. swuk

    meridian option 11 position busy

    when using acd is it possible to have a ringer to notify calls waiting when all operators are position busy

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