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Verint Call Recording on a Definity Question
Any system which monitors the T1s with Verint or others (we use Witness) will be limited to calls which go via external trunks. Therefore no internal only calls will be monitored. Some suppliers have tried to get around this using agent observe in addition to T1 monitoring. This uses up lots of...- cheshirealan
- Post #5
- Forum: Avaya: CM/Aura (Definity)
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CCM/Avaya and UUI
Hi Kenpen I am sorry but I don't have an answer. We haven't actually implemented and my question was for guidance if we do. Alan- cheshirealan
- Post #3
- Forum: Cisco: Call Manager
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CCM/Avaya and UUI
Has anyone linked CCM to Avaya via an IP trunk and been able to pass user to user information (UUI) to allow voice and data transfers between the two environments?- cheshirealan
- Thread
- Replies: 3
- Forum: Cisco: Call Manager
