hello guys
I have a problem due to route overload.
RLI entry 0 route 1
entry 1 route 2
when all channels in route 1 are busy, a call should go via route 2, but it isn't.
What is wrong?
I have a problem with observation 1 agent.
I have configured CLS SPV and key XX obv. I can observe all agents beside one agent.
When I try to observe him I hear busy tone. Why?
Maybe any flag but I compared his profile with another one and it seems the same.
What to do?
I don't know how to set two announcement for ACD 3600 when ACD is busy and when all agents are logout using MMail.
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LD 23
I have set IFDN 7800(VM)VM nummber in MM
AENI-yes
in Meridian Mail
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I did an assigment ACD->AS in "DN...
thx johnpoole. Sorry I am a beginner. I changed ROPT=4
but I don't know where can I do this report (which LD)
for my ACD 7200?
Sorry for this question but I am very fresh
regards
Marcin
I read a post "ACD Reporting" (author jortizoconnor) because I need to do the same report, but I can't find report 4 in LD 2 (show each acd agent individually).
Is someone who can show me exactly how to do it?
regards
Marcin
I received this alarm:DTM332 70
Alarm description: Digital Trunk Maintanance (LD75)
Response: A level 3 to level 2 signaling test has failed for DTSL/DDSL
I don't know what to do, when I enable a loop 70 (enl ddcs) and DCH (enl ddsl 70)after few minutes it are down again.
I got also alarm...
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