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  1. pamelasccs

    SCCS 4.2 Skills Auto Changing

    Have you experienced problems with the Event Browser not logging a transaction every time someone makes a modification to an agent?
  2. pamelasccs

    Symposium Web Client 4.5 skills differ from Classic Client

    Our current software level for Symposium Web Client is 4.5.000.17 SU 0. I understand there is a new release called SU 02 (4.5.2.42) however it has not been GA'd by Nortel.
  3. pamelasccs

    Symposium Web Client 4.5 skills differ from Classic Client

    We just upgraded to Symposium 4.5 Web client however we are experiencing issues with agent's skills differing from Symposium Classic client. Anyone else using Symposium Web client 4.5?
  4. pamelasccs

    SCCS 4.2 Skills Auto Changing

    We have Symposium Call Center Server version 4.2 and agents skills are automatically changing. You can review an agents skills in the morning and the priorities will be correct in the afternoon an agents skills will have changed. We do not have any agent to skillset assignments scheduled. Has...

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