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Phantom Loops
Did you created your phantom DN ? I need to do that do to route email using phantom DN but I'm confuse!- franksbr
- Post #3
- Forum: Nortel: CS1000 (Meridian) systems
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phantom DN
I have a group of agent that are part of an ACD group. I want to use the phantom DN technology in order to route a web chat request to this agent. (using CT-Connect) Anyone has any ideas? The reason why I want to use the phantom DN is to avoid sending that agent a live call while is treating a...- franksbr
- Thread
- Replies: 0
- Forum: Nortel: CS1000 (Meridian) systems
