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Multisite CTI problem - Envox CIM
We have recently installed an IVR system in our Meridian network. We load balance incoming calls between the Meridian that hosts the IVR (site a)and one other Meridian (site b). We are using CT Connect and CIM for CTI but cannot get data transfer if the call comes in on site b, goes to IVR then...- ll2005
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- Replies: 0
- Forum: Nortel: Symposium call center solutions
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Symposium \ Meridian and Envox CT Connect
Hi, We have 3 sites each with a Meridian 81c Rel25.40 and Symposium CCS 4.2. Looking to install Envox CT Connect 6.1 for CTI functionality. We will be passing data between the sites and we want to keep call control with the Symposium servers so CT Connect will be monitoring only. Any know...- ll2005
- Thread
- Replies: 14
- Forum: Nortel: Symposium call center solutions
