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  1. jkeel

    Norstar ACD ????

    Hello all, Here's what I want to accomplish: Call comes in, caller ID detects call is from area code 123 or phone number 123-456-7890, and system refers to a database and routes the call to Joe at ext. 111 who is the rep for area code 123. This bypasses the receptionist and any CCR trees in VM...

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