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  1. BTFCA

    Tagging outbound calls

    I have a similar situation in where I need to capture an Agents manually dialed, outbound calls. Can this information be captured through a 6408D+ phone's (vu-Stats) button as well as in CMS. Within CMS, under the "reports/Historical/agent" menu, you will find In/Outbound reports as well as in...

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