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Hi all: I'm fairly new to SQL so please bear with me. I have a table in a database with 2.5 years worth of records. I've made a copy of the original table with no data. I would like to create a DTS package that I could schedule once a week to move data from table1 to table2 where records are...

My CMS Error Log is not showing any entries since Nov 29. Usually I have at least the daily archiver messages. Does anyone know why it would stop logging?

I have a CMS designer report and one of the fields is formatted as a number with 2 decimal places, ex. 12.34. However the summary line does not match this format. The summary always displays it a a whole number with no decimals, 12 as an example. Does anyone know why CMS does this or is it by...

I am new to Javascript and need some assistance. We have an application that pushes a web address in the following form to our desktops: http://myserver/mainpage.asp?class=xxxx where xxxx has 5 possible values. Based on the value received, I need to redirect to another page, for example: if...

Makes sense now that I see it. Thanks for the replies!

I have an Excel worksheet that has been developed by a 3rd party. Management wants me to publish it to our Intranet with Interactivity for all to use. My issue is that when I do publish it, one of the formulas contains the YEARFRAC function, which I believe is part of the Analysis TookPak, and...

According to CMS, ti_stafftime = sum(I_ACDTIME + I_ACWTIME + I_DA_ACDTIME + I_DA_ACWTIME + I_RINGTIME + TI_AUXTIME + TI_AVAILTIME + TI_OTHERTIME). Where does hold time figure into this equation?

Does anybody know if there is a way to organize CMS Designer reports? We have quite a few reports for different clients and it's getting to be difficult to find particular report easily.

HI all: I have a page called index.asp with a drop-list box being used to navigate to other pages. Also on this page is a text box called BTN. So when a user makes a selection from the drop-list box and presses GO, I want to pass the value in the BTN text box to the page that was selected and...

Does anyone know what would cause our ANSTIME for a skill to never be below 4 seconds for a given call, even when said call did not have to wait in queue since there were no other calls in queue?

Hi all: I was just wondering if this is normal as it's the first time that i've seen this. While browsing External Call History data, I noticed a call which has 3 Segments. However it appears that the segments are in reverse order for some reason. Segment 1 has a later Segstart time than...

Could someone tell me if ACDTIME from a Skill report include External Out Time? thanks.

Hi all, I'm fairly new to DTS however I believe that this is the tool needed for my situation and need some assistance. We have a program which is FTPing csv files to a particular folder every 30 minutes or when the file reaches 20MB, whichever comes first. The files are labeled as such...

Hi all - I have an Excel Workbook with several sheets. Theses sheets draw there information from a hidden sheet which is automatically updated daily. This Workbook is then sent to various people daily and I'm trying to automate the process. However, I must open the Workbook daily to allow the...

Currently we have administered Aux work codes 1-9 for different functions. Is there a way that I can prevent all users from using a particular Aux code? Aux 7 for example.

I am trying to develope a Clock In/Clock Out application and need some direction. Here is what I am trying to do: I need a page which will allow the user to select from a dropbox the PIECE they will be working. Once they select a PIECE they click LOGIN button which then stores there REMOTE_USER...

Yes.....what cgzz said. I have several custom reports and would like to create "Skill Groups" if possible....

Is it possible to create a Skill Group similar to Agent Groups? If so, could someone point me in the right direction - Thanks!

Thanks soooo much stinkybee.....worked like a charm!

Good Morning all: I have a survey built using FrontPage forms. The survey uses frame, a header and body. Everything is working just fine, however I would like my confirmation.asp page to open in the "_parent" frame when the user clicks the submit button. Is this possible?