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announcing an acd call's queue using a whisper page
We are looking into cross training our reps to be able to handle calls from multiple queue. The call center team here is visually impaired and unable to see what is in the display when calls come in from different queues to determine how the call should be answered. I was thinking that there...- epateamleader
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- Replies: 2
- Forum: Nortel: CS1000 (Meridian) systems
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Symposium Express Reporting tool crashes with exception error
We are having the same problem. I can run one report then the software gives me the error. We have several hp printers at our location and I have tried each one with the same results. We have an HP4, HP4200 and HP4100. I was wondering how you resolved the problem. Thank you very much for your help.- epateamleader
- Post #3
- Forum: Nortel: Symposium call center solutions
