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  1. tantron

    Rogue/Hidden Greeting

    Not sure how I overlooked this, but there is an alternative greeting for the main mailbox. When I checked it with feature 981, the alternate was set "on". I changed it to the primary. I only noticed it when following Firebird Scrambler's suggestion to look at mailbox activity. Is there a way...
  2. tantron

    Rogue/Hidden Greeting

    Oops. Left a little out. The issue did not start until a few weeks later, but now happens when that phone is plugged in. I haven't had much time to test it, because I can't test during business hours. We're continuing as normal with the broken-screen phone, so it isn't debilitating or...
  3. tantron

    Rogue/Hidden Greeting

    Hey guys. A quick story - a coworker knocked her T7316E off of her desk, and the screen for the programmable buttons broke. Not enjoying a broken screen, she went and found another T7316E that I had pulled because it had problems. I don't even remember what the issue was, which is my fault for...
  4. tantron

    BCM50 - Some inbound calls have no connection

    There are no ports on the back of the modem. There is a multi-pair cable plugged into an adapter. The multi-pair cable then runs to a 66 block. I have attached a picture. https://files.engineering.com/getfile.aspx?folder=7a4df4dc-a72b-44e9-8ce3-20c369208d92&file=IMG_0022.jpg
  5. tantron

    BCM50 - Some inbound calls have no connection

    I have been bad or outright wrong when explaining my situation, haha. The phone service is through Spectrum. It comes in on RG-11/RG-6 into a splitter, which goes to two modems - our internet modem, and the telephony modem (an Arris TM608G). I am unsure of how to test line 3 ahead of the BCM50...
  6. tantron

    BCM50 - Some inbound calls have no connection

    Yesterday, I could not identify any pattern or isolate the problem to specific lines. Today, though, I think it is safe to say the issue is isolated to one line, and has gotten worse. Line 3 has no dial tone, and inbound calls to that number are met with one of two outcomes: 1) static for 5-10...
  7. tantron

    BCM50 - Some inbound calls have no connection

    Yesterday, after I did the warm reset, I was getting MGS and MPS alarms. After the reboot, though, all alarms have ceased. The alarm log only shows my logins to the system. This is an analog system. This system was purchased almost 10 years ago from our then phone provider (Windstream). We...
  8. tantron

    BCM50 - Some inbound calls have no connection

    Some of our inbound calls have no one on the other end. Meaning: the line rings, caller ID is displayed, and someone answers. Either the other person cannot hear us, we cannot hear them, or both. I'm not sure. According to coworkers, this started happening yesterday. Our phone provider...

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