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  1. slindsay

    How to change the name that appears on an agents phone from a script?

    In the client the DNIS setup is done from: Symposium Call Center Server | +-Switch Administration | +-DNISs Although I'm having your issue, I have set a call variable of type DNIS to the correct number, and changed the phoneset display, although the expected result does not show on the...
  2. slindsay

    How to change the name that appears on an agents phone from a script?

    Milesprower and DancingDave, Thanks for the responses. I think I'll have to go with seting up a seperate CDN for each company and re routing the call through them. This is actually what we have impelmented in the mean time, I was just curious about creating a more 'elegant' solution, but I...
  3. slindsay

    How to change the name that appears on an agents phone from a script?

    Milesprower, thanks for the suggestion. What I want to be able to do is for all the callers come in on the one CDN which then runs the primary script to prompt for the 4 digit company code. This then executes a script based on the code entered and the appropriate name is then displayed on the...
  4. slindsay

    How to change the name that appears on an agents phone from a script?

    I'm very new to this, so help would be appreciated. I have a primary script that collects 4 digits to get a company code. It then executes a secondary script based on the company code. From the secondary script is there a way to change the name that appears on the agents phone when a call is...

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