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  1. wagnerm74

    Restrict/deny 911 calls per station

    randycaroll - I have argued this with my management for the past month to no avail. I don't want to do it but my hands are tied unless I can find an alternative. Here's the situation. Our call center added a new team that only does manual outbound calls. In two months time they have misdialed...
  2. wagnerm74

    Restrict/deny 911 calls per station

    joe2938 - I have read that in a few places, however, I cannot find any specific laws/ordinances to cite. Do you know where I can find that documentation? Also, is it federal, state, or a local ordinance? One of our corporate attorneys looked into it and couldn't find anything. Granted I don't...
  3. wagnerm74

    See phone number before dialing out on CM4/4610 phones

    I am running a Definity with CM4 and using 4610SW IP phones. Currently, when you press the FAC to access the ARS and dial outbound it immediately sends the digits to the switch. So as soon as you hit 9 it opens an outside line. The problem with this is my users now want to see the full number...
  4. wagnerm74

    Restrict/deny 911 calls per station

    Hello, I wanted to deny 911 calls from specific stations. I believe I would use a COR to do this but and the existing COR's I have all allow 911 but each restricts other features like service observe, local or long distance calling, etc. I haven't been able to figure out how to deny 911 on a...

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